Project Manager Customer Service

Sales, Marketing and Operational Expertise

Information Technology Project Management

Manufacturing Production Distribution

GENERAL MANAGER

High performance, results-driven Senior Executive with a career

demonstrating visionary leadership, expertise and distinguished performance

in business development, project management and operational management. A

catalyst for change combining tactical execution of strategic initiatives

with strong leadership in turn around situations.

Core Skills

Strategic & Tactical Planning Project Management

Cross-Functional Team Building & Budgets & Financial Planning

Leadership

Business Development Policy & Procedure Development

New Product Introduction Operations Management

Contract Administration & Negotiation Lean Manufacturing

Program Management International Business

Software Development Life Cycle (SDLC) Process Improvement

Agile Methodology Waterfall Methodology

Software / Systems Implementation Business Process

Applications Software Development re-engineering

Third Party Vendor Management Data Conversion

Data Warehouse Requirements Analysis and

AutoCad Design

Estimating Financial Transaction

Processing

Tool and Die

High Volume Production

Career History

OMNISYSTEMS - Vienna, Virginia 2010 - Present

IT Solutions Provider Serving Government Agencies, Government Contractors

and Healthcare Providers

TEchnical Director of Project Management

Manages Project Management Office and supervises a team of six Project

Managers.

. Improved and maintained project management processes.

. Oversee all project management matters with contracted resources

. Manages scope, schedule, financials, risks and quality of projects

. Contracted Project Manager / Implementation Manager to Xerox

Educations Solutions

o Managed the conversion of 8.5 million borrowers from a legacy

system to a new debt collection system

o Manages all software upgrades, major and minor code releases,

from testing through production validation

o Requirements gathering and analysis

o Lead team to identify project estimates, risks, issues,

actions and contingency plans

o Supports Infrastructure in Application Development

o Coordinates and supports disaster recovery efforts

o Improved company Implementation processes

o Facilitates ETL deployment to production environments

o Coordinates weekly production and processing activities for

Fannie Mae, Bank of America, Great Lakes, Treasury Offset

Program (TOP), Title IV Additional Services (TIVAS), Ferderal

Family Education Loan (FFEL)

o Facilitate payment and refund transactions, deposits, private

collection agency invoicing and transactions, credit bureau,

Title IV (TIVAS), loan consolidations, Treasury Offset (TOP),

welcome letters, mailings, data and image warehousing

. Contracted Project Manager / Implementation Manager to Zenith American

Solutions

o Supported data conversion of multiple legacy systems

o Managed major and minor code release triage and development

efforts

o Facilitated User Acceptance Testing (UAT) for various

business units

o Facilitated production environment implementations of code

releases

OHIO ALCOHOL MONITORING SYSTEMS - Independence, Ohio 2006 - 2010

Electronic Monitoring Service for county and municipal courts.

DIRECTOR OF OPERATIONS

Structured operational framework and long-term organizational goals.

Profit & Loss, Budget, and Human Resources responsibility. Maintained

effective relationships with courts, probations offices, law enforcement

and elected officials. Supervised 12 employees and headed 3 departments.

. Developed and implemented company policies, procedures, and vision and

mission statements

. Rengineered business processes to better align with client

requirements

. Saved over 40% per month by revamping the supply ordering system.

. Renegotiated contract with equipment supplier to lower the number of

units purchased on an annual basis and to include rent / lease options

improving cash flow by 25-30%.

. Improved accounts payable collection rate from 60% to 95%.

COM-CORP INDUSTRIES - Cleveland, Ohio 1995 - 2006

Manufacturer serving the "Big 4" in the automotive industry.

PROGRAM MANAGER / ACCOUNT EXECUTIVE 2001 - 2006

Oversaw all matters of customer accounts including strategic development,

planning, presentations and marketing strategy. Resident manufacturing

expert for all phases of production.

. Identified and managed Asian vendor base, reducing tooling costs by

30%.

. Saved a $4.5 million long-term production contract through

redesigning part and development of new manufacturing processes.

. Took over manufacture of a critically needed product from a Canadian

supplier to GM increasing long-term service contract sales by $1

million.

. Improved current processes to reduce production costs, maximize

productivity and meeting production schedules by driving resources to

address priorities

. In a downward economy, developed an "economy-based" product line that

used less expensive materials while still maintaining product

integrity and satisfying customer requirements, saving the company 15-

20% in internal costs.

. Indirectly handled production optimization and manufacturing

performance

. Execute business strategies and practices to constantly improve

production capability, quality, costs and customer service goals.

PROJECT MANAGER 1997 - 2001

Supervised engineering and customer service staff with direct oversight of

all sales proposals, product and process designs.

. Implemented program management philosophy throughout organization.

. Developed new product line bringing organization to the forefront of

the competition.

. Managed multiple complex projects from inception through production

. Managed PPAP submissions and quality audits

. Developed, recommended and authored policies and procedures for issues

related to the manufacturing operation.

PROJECT ENGINEER 1995 - 1997

. Established Advanced Product Quality Planning (APQP) procedures.

. Oversaw tooling designs, tooling construction and production start up

. Spearheaded implementation of Lean Manufacturing principles.

Tool and Die Maker 1988 - 1995

. Designed and built tooling, dies and fixtures to support high-volume

production

. Supported production through tooling maintenance, troubleshooting and

ensuring compliance to quality standards

Education

BACHELOR OF SCIENCE - Business Administration

University of Phoenix - Cleveland, Ohio

3.9 GPA

Graduated with Honors

PROJECT MANAGEMENT CERTIFICATE

Baldwin Wallace College - Berea, Ohio

PMP #1254391

JOURNEYMAN TOOL MAKER STATE CERTIFICATION

Polaris Career Center

ANDREW BENKO

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