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Customer Service Administrative Assistant

Location:
Miami, FL
Posted:
December 30, 2013

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Resume:

Nilsa Fernandez

***** ** **** ***, ******* of Palmetto Bay, Fl 33157

786-***-**** ***********@*****.***

OBJECTIVE

A challenging role, where my extensive experience in logistics, customer service and organization will serve as an asset. A

business that will value my desire to learn and grow, and ability to rapidly learn a variety of material.

PROFESSIONAL SUMMARY

Highly motivated individual with demonstrated leadership ability and professional demeanor. Considered to have self motivation

as well as limited guidance and direction with a strong attention to detail. The demonstrated ability to interact effectively with

Senior Management, peers and direct reports. Outstanding interpersonal skills as well as concrete verbal and written

communication, fluent in both English and Spanish. A professional who can bring organization and structure to any organization

as well as the proven ability to multitask. Proficient in computer programs such as Word, Excel, PowerPoint, computer research,

etc.

EXPERIENCE

Addison House Furniture Miami, Fl 10/10- Present

Orders Department/Logistics

• Fulfill orders for both locations; Miami & Aventura

• Follow up with direct reports to ensure other orders were being properly placed

• Export orders overseas vendors; Italy.

• Handle the logistics of arrival.

• Pay Invoices.

• Coordinate big loading projects, on a weekly basis.

Expo Design Center Miami, Fl 10/06-05/08

Expeditor

• Special Orders place by customers through the sales floor.

• Ensured the placement ordering system ran smoothly to provide an excellent customer experience.

• Scheduled Installations of product

• Assisted Department Supervisor with direct reports.

Assurant Solutions Miami, Fl 07/01-09/06

Claims Examiner I

• Provided excellent customer service for inbound call center.

• Answered escalated queue.

• Assisted examiner in processing of claims.

• Assisted Property & Casualties Department.

• Phone-in claims during peak season.

American Cancer Society Miami, Fl 12/99-06/01

Program Administrative Assistant

• Fulfilled the needs of cancer patients.

• Assisted in recruiting several volunteers for several major programs.

• Provided training and development to new volunteer recruits.

• Created databases.

• Maintained filing system.

• Ordered materials for even related activities.

• Fulfilled volunteer orders for supplies.

EDUCATION

Keiser University – General Studies Miami, Fl 2009-2010

Coral Gables Senior High- Diploma Coral Gables, Fl 1990-1992

VOLUNTEER

Hope in Miami Beach; Food Assistance for the Homeless.

Miami Vineyard Community Church; Mission in Rwanda to provide first aid assistance.



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