Customer Service Assistant
Resume:
CASEY M. STOCKBRIDGE
****************@*****.***
OBJECTIVE: To improve the productivity and competitive edge of a company through creative problem
solving skills and best practices.
EDUCATION CIVIL ENGINEERING TECHNOLOGY STUDENT
Southern Polytechnic State University Marietta, GA
Relevant Coursework: Civil Graphics/AutoCAD, Construction Safety/OSHA
card, Problem Solving Methods in Civil Engineering, Ethics in Engineering.
BACHELOR OF SCIENCE, HUMAN SERVICES, MAY 2007
Kennesaw State University GPA 3.26, SAT 1000 Kennesaw, GA
Relevant Coursework: Workshop on Empirically Informed Play Therapy
Interventions for Treating Traumatized Children, 33 hours of training at the ICSSPE
First International Seminar on Sport in PostDisaster Intervention in Rheinsberg,
Germany, Social & Child Welfare, Community & Crisis Intervention, Working with
Families, Effective Helping, Research Methods, Ethics, Business Law, Working
with Support Groups, Family Violence, Public Speaking
RELEVANT
EXPERIENCE
11/2010Present CARE COORDINATION/CASE MANAGEMENT Atlanta, GA
CHRIS KidsChoices CME
Coordinates Highfidelity wraparound services at PRTF level of care in
the community for CBAY and State nonwaiver youth
Assists families in gaining access to medical, social, educational and
other resources
Facilitate CFTMs with families, therapist, educators, CSIs,
and informal and natural supports.
Writes the family story narrative (bio-psycho-social) and
extracts underlying needs, strengths, and family visions
to create an Action Plan that utilizes all available
resources to overcome challenges and reach the family
vision
Develop creative safety and crisis preventative and
reactive plans
Develop innovative ways to improve the quality of life.
Designed and created a therapeutic bedroom for a
mechanically inclined youth.
Coordinates the Nurturing Programs ages 5-11 and 12-19
5/20082/2011 RESIDENTIAL ADDICTION RECOVERY Tucker, GA
Breakthrough Recovery OutreachMHA & Group Fitness Instructor.
Developed and implemented fitness recovery plans
Presented latest addiction/nutrition research to clients
Supervised and assisted clients with ADLs, CBT, and DBT
3/20083/2010 MENTAL HEALTH Atlanta, GA
Peachford Psychiatric and Behavioral Health Hospital Mental Health Asst.
Facilitate CBT, Psyched, Goals, and Process Groups
Implement reflexology and group exercise for Geriatric patients
Implement and Facilitated yoga for adolescents and adults
Provide individual counseling to all populations
Recognized for a perfect balance of empathy and assertiveness
Performed EKGs, Collected vitals BP, HR, temp, Resp., pain level
Recognized for excellent response to codes and restraint procedures
1/2007 6/2007 SCHOOL SOCIAL WORK (K12) Cobb, GA
Cobb County School DistrictIntern
Acted as an assistant for 4 School Social Workers in 9 schools
Created a mentorship program. Mentored/ counseled 208th grade girls
and accompanied 23 girls/day to a day at college and dinner
Facilitated grief, truancy, and girl talk groups (208th grade girls, 6K2
grieving, 15+ truants/week, 5+ ISS students)
Researched best practice for truancy intervention and prevention
Wrote grant for an Education Enrichment Program that will lower
truancy rates through improvement of health, academics, and
interpersonal relations
Introduced program to all Cobb County Schools failing to meet AYP,
and local and state legislators
Participated in truancy court dates, home visits, family interviewing,
DFCS referrals
Responded to crisis (suicidal ideations)
1/2006 1/2007 POLITICAL & COMMUNITY OUTREACH Marietta, GA
Georgia House of RepresentativesCampaign Assistant
Acted as a liaison for Katrina victims. Assisted with family member
tracking, housing and food resources, job placement, computer skills
training, reading/writing tutoring
Surveyed 2,000 citizens for concerns
Consolidated and presented concerns to candidate
Generated solutions to citizen concerns
Managed and delegated responsibilities to a staff of 8
Created Hurricane Katrina school supply and clothing drive charity
using skills and knowledge obtained in Behavioral Science MGT
Accompanied candidate to all events
1/2006 5/2006 PROGRAM EVALUATION & DEVELOPMENT Kennesaw, GA
Devereux Treatment NetworkHorizonIntern
Evaluated juvenile male sexoffender unit
Restructured client activity schedule to alleviate the stress of a 32:4
client to staff ratio to include a more enriching selection of activities
such as yoga, drawing, boot camp style workouts, creative writing,
spoken word, fishing, picnics, and etiquette and life skills classes.
Created and implemented client progress tracking database that allowed
therapists, clients, and staff to view graphs and tables of individual
client progress and specific daily progress notes.
Tutored all subjects and acted as a substitute teacher for History and
Earth Science
Initiated and instructed all activity sessions
Fostered an environment of honesty and goalsetting
Mediated conflicts by stimulating verbal expression, patience,
understanding and forgiveness
Assisted in group therapy by stimulating conversation and addressing
healthy and unhealthy coping skills.
Documented and distributed progress note reports to staff
5/2003 8/2004 MANAGEMENT Dunwoody, GA
Dunwoody Pediatrics and NephrologyFront Desk Manager
Trained a staff of 4
Generated, introduced, and implemented efficient procedures for
checkin/checkout of the fastpaced, high traffic office of 9 doctors
Patient advocacy for 80+ patients/day
Fostered positive interdepartmental relations
1/2003 5/2003 CUSTOMER SERVICE Woodstock, GA
Sleep Med Therapy ServicesCustomer Service Rep/Office Assistant
Reorganized filing system and designed spreadsheet for call log system
Offered a sleep tech position with no previous experience or
certification
Offered fulltime position in scheduling and billing
Recognized for excellent CPAP equipment maintenance and cleaning
instruction as well as exceptional interpersonal skills
ADDITIONAL CERTIFICATIONS AND INTERESTS
OSHA CardConstruction Safety, Certified Nurturing Parent Coordinator and Facilitator (all ages), Mindset
Certified, Mental Health First Aid, Art therapy for engagement, CPR Certified, ACE Certified Group Fitness
Instructor, Youth track and field coach, Organizer/Founder of Metro Atlanta Healthy Families and Sandy
Springs Holistic Boot Camp, American Red Cross Volunteer, Southern Organization of Human Services
(SOHS) member, American Medical Student Association (AMSA) member, Donna Motter Spirit of Human
Service Scholarship recipient, Habitat for Humanity volunteer, DFCS afterhours ridealong volunteer, running,
coed flag football, yoga, cooking, community organizing, program development, and disaster relief volunteer.
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