Customer Service Sales

Yolanda R. Fitts

Rogers Preserve Road Telephone: (404)

Lithonia, GA 300**-***-****

Email: *******@*****.***

CAREER OBJECTIVE

To obtain a position within your organization that will allow me to

continue demonstrating my technical

ability, strong leadership, and superior customer service skills, giving me

the opportunity to maintain

an excellent rapport with clients and my peers.

Soft Skills: Excellent Verbal and Written Communication Skills,

Organization and Time Management

Skills, Project Management and Strong Problem Solving Skills, Self-

Motivated and a Quick Learner.

TECHNICAL SKILLS

Programming: Visual Basic, MySQL, RPG, COBOL, JCL, HTML, Dreamweaver, Java,

and PowerBuilder.

Operating Systems: Windows NT/2000/XP, Windows 7, IBM Mainframe Systems,

Unix/Linux, and Macs.

Applications/Software: Microsoft Exchange Server, Outlook Exchange,

Project, Microsoft Excel, Microsoft Access, Microsoft Word, Photoshop,

QuarkXPress, Adobe Acrobat, and Oracle Database software.

Networks/Hardware: Local Area Network (LAN), Wide Area Network (WAN), File

Transfer Protocol (FTP), Transmission Control Protocol/Internet Protocol

(TCP/IP), Voice Over Internet Protocol (VoIP), Virtual Private Network

(VPN), Oracle firewalls, gateways, patch panels, frame relays, and other

computer peripherals.

EDUCATION

University of Phoenix, Phoenix, Arizona January 2012

M.S. Management Information Systems

Cardinal Stritch University, Milwaukee, Wisconsin May 2001

B.S. Computer Information Systems

PROFESSIONAL EXPERIENCE

Rockdale County, Conyers, Georgia

06/2013 - Present

Communications Officer I

. Receive calls by E-911 system, telephone and/or radio for E.M.S., Fire

Department, Law

Enforcement and other entities as required on a day-to-day basis as

general operation

. Operate a two-way radio and other communications equipment in

receiving and transmitting

of public safety calls, and dispatch appropriate public safety

entity to requested location

. Determines by inquiry the exact location of the place or point of

emergency and dispatches

the proper personnel while keeping necessary records regarding calls

and complaints

. Compiles data and maintain communications records, files, and reports

. Provides routine assistance and information to the general public when

possible

. Determine level and number of emergency responders to any given 911

emergency call

Dillard's, Lithonia, Georgia 06/2012 -

06/2013

Customer Support Specialist

. Recognized for outstanding customer service with numerous customer

satisfaction awards

. Responsible for generating daily sales goals and selling apparel based on

customer needs

. Create and maintain customer relationship with customers in order to

achieve sales goals

. Represent the store in a positive manner to ensure recurring business

from customers

. Prepare sales contract and accept payment through cash, check, and credit

cards

. Maintain the visual appearance of the store by managing store displays

while keeping

abreast of trends, managing inventory control and merchandizing strategies

I.S.T. Management Service, Inc., Atlanta, Georgia

05/2005 - 10/2010

System Administrator

. Responsible for day-to-day operation and supervised a team of

administrative support professionals providing tier 1 and tier 2

administrative support to clients and end-users

. Trained, mentored and managed a small team of project administrators

and delivered top notch

technical and administrative support to clients, end-users, sales, and

marketing team

. Coordinated IT projects and processed reports, presentations, work

requests and account files

. Designed website forms, check forms, credit and debit cards according

to customers' needs

. Assisted with the interviewing process of potential candidates for

administrative job openings

. Installed and maintained protection software to further protect

company systems, and trained

employees on information security protocols to monitor systems for

breaches

Network Telephone Corp, Inc., Pensacola, Florida

09/2003 - 04/2005

Network Engineer

. Promoted to the Networking Operations Center (NOC) within two

months of service and

managed day-to-day operations providing technical support to

internal and external customers

. Maintained connectivity of LAN components including cabling,

switches, wireless access

points, network interface cards, file servers, and VPNs

. Configured, implemented, and maintained VoIP services, IP-Based

telephony systems,

video, voice, and data network communication systems

. Implemented and provided high quality technical support, LAN/WAN

systems changes and

customer requests to include system moves, adds, changes,

repairs, and inquiries

. Designed and provided support for VoIP, PBX's, voicemail

systems, voice and data networks,

voice and video recording systems, Internet, and web servers in

a data center environment

. Installed, upgraded and configured firewalls, routers, switches,

LAN/WAN networks, and

executed troubleshooting skills to the infrastructure to ensure

network system reliability

References Upon Request

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