Manager Process

Objective To associate myself with an organization as yours so that I could contribute to the maximum of my caliber and develop my career.

Working Experience

October’99 – 20th May 2005

Oct’04 – May’05

May 2000 – October’04

October 1999 - May 2000

1998-1999

13th Sep 2010 till now – DB Global Services Pvt Ltd

Designation – VP Operations

- Responsible for managing the Operations around Exchange traded Derivatives, end to end, post execution of the trade.

- Driving Business efficiency projects in order to create capacity and reduce complexity.

- Transition of complex roles to the business, to make the team self sufficient

- Ensuring seamless delivery across operations, with key focus on Client, Cost, Capacity.

- Key focus on Risk and Control, managing the self-identified issues and audit requirements, and overseeing the integration between Operations and Controls.

- Driving People related initiatives at the org level – fostering diversity across levels.

- Aligning the business to suit the regulatory requirement and bring necessary changes to the process and procedure. Reiterating the controls and enhancing them to suit the reg requirement.

- Drive front to back initiatives, bringing in various team together and leverage efficiencies across the table.

- Collaborating with other business and bringing in synergies and identifying the key focus points which can reduce the overlap and integrating similar structured processes and functions.

- Bringing down the overall cost, and improve process efficiency without compromising on the controls and bringing in client delight.

- Led the initiative around bringing down the number of reconciliation exceptions and improving the overall client experience and fixing the cause of breaks at the root cause.

- Manage the finance and focus on cost reduction/ management for the department.

- Leveraging with other business/ functions ensuring seamless best practices is shared across and just focusing on one product.

1st June 2005 – 10th Sep, 2010 Infosys BPO Limited

Designation – Sr. Operations Manager

Performed the role of an offshore Run the Bank Manager, for an investment bank in the Exchange traded derivatives area. Responsible for more than 130 FTEs in this role.

• Managed the transition of critical roles in Trade Processing, Reconciliation, Static data and Client services area.

• Extensively involved in the process documentation at the client site. The documentation involved capturing all the details at a key stroke level for each one of the tasks of the function

• Managing the operations and responsible to meet the service level agreement, with absolute client satisfaction.

• The Operations role included functions post execution of the trade in the exchange, all the other down stream functions were part of the operations – like Clearing, Reconciliation, Static data, Brokerage, Client services etc.

• Responsible for driving key quality initiatives in the process, resulting in productivity gain besides improving the overall quality and reduce the operational risks for the client.

• People management – succession planning and career pathing, retention of the team members.

• Completed a Black Belt project, with the improvement of reduced / nil error in one of the high risk process, thus reducing operational risk for the client.

• Managed to reduce the overall risk factor for the client by focusing on the KRIs, month on month. This resulted in turning the risk rating of the client to Green within a few months of transition.

• Process transformation initiatives driven in the engagement – driving automation projects, process re-engineering, restructuring of process to enable elimination of non value add steps.

• Managed Reconciliations Solution - Combination of process and platform as an integrated offering– Reconciliation outsourcing services from Infosys BPO powered by Enterprise reconciliation platform (TLM) from Smart stream. To improve STP and reduce operational risk arising out of reconciliation delays.

• The reconciliations were of various kinds such as Hub-to-Broker, Hub-to-exchange and Hub-to-Hub. Brining the reconciliations on a common platform, standardizing the input source and improving the matching rates, were critical to bring down the manual effort on reconciliations.

GENPACT (Formerly GE Capital International Services)

Designation: Assistant Manager

Was responsible for a high profile process in the Underwriting services in the Insurance CoE

• Independently handled the transition of the Underwriting support process from the US

• Prepared all the transition documents independently, met the customer satisfaction, along with meeting the key deliverables of the process

• Was having the responsibility of handling a team of 15, along with meeting the customer CTQ’s month on month.

• Was responsible for driving key quality initiatives in the process, which would involve productivity gain to the business, and thereby reducing the touch time involved in the transactions.

• Received customer award for meeting the customer requirements on time with 100% accuracy & effectiveness

• Also was responsible for doing the monthly/ quarterly & annual appraisals of the team

Worked in the process of ERC Tech Accounting – U.K Non Life.

Member of B&C team under Insurance COE.

• Was performing the role of Process Developer and leading a team of 10 members.

• Process involved processing of Claims & Premium Closings.

• Preparation of quality dashboards to report to the customer.

• Training new joiners of the process.

• Demonstrated stretch by producing the maximum number of accounts among the team.

• Received customer appreciation for the values displayed and also received the Professional excellence award.

• Took up the role of Process Trainer for the ERC workshop Consisting 200 staff.

• Completed Green Belt certification for an Accuracy project.

• Stint with GEFA PMG at Chicago, towards Account Reconciliation of Assets and Liabilities of GEFA PMG.

• Process mapping and analysis of the financial accounting System of the three units of GEFA i.e., UFLIC, FORUM & MWIC

• Reconciliation’s of the Life and Non life Insurance assets and liabilities accounts and implementing the improvements in the prevalent financial accounting system with Six Sigma Quality Tools.

• Won the appreciation of the customer for reconciling the difficult accounts which were not reconciled for 3 yrs

American Remedies Ltd., Chennai (Dr. Reddy’s Lab)

Designation: Senior Accountant

• Was responsible for maintaining the Ledger of all sales managers.

• Record Maintained for all the Depots – Income & Exp.

• Maintenance of Cash Book to have a track on the Incomes & Expenses of Representatives.

1997–1998

Swift Audio & Video Ents (P) Ltd., Chennai

Designation: Accountant Assistant

• Maintenance of Books of Accounts.

• Scrutinizing Ledgers.

• Preparation of Financial Position on Daily Basis.

• Preparation of Salaries

• Bank Reconciliations

Educational Qualification

1994–1997 Meenakshi College for women (Madras University).

• B Com. With Aggregate of 73%

• ICWAI – (Final - I) – in the Year 1999,

• Licentiate exam( Life Insurance )

• Investment Administration Qualification ( SII – Securities Investment Institute ), Advanced Securities

• Dun & Bradstreet certifications on Banking and OTC derivatives

• Finra Series 99 certified

Technical qualification WINDOWS-95 (EXCEL, MS-ACCESS, MS-WORD & POWER POINT ) DBASE 3 +, ORACLE 8I, VB

Training’s Attended in GE

Passport Details

Passport Number

Issue Date

Expiry Date

US Visa

Date of Birth

Active Member of Institutions

Black Belt trained and project completed

GREEN BELT CERTIFIED - GENPACT

NIIT PC SKILLS,DMAIC,QUESTIONING SKILLS,E-BIZ TRAINING,YLDP(Young Leader Development Program) / DSE(Developing Self Excellence),RECONCILIATION MODULE,INNER GE/TLE (Team Leader Essentials),ASSERTIVENES,INUSRANCE INDUSTRIAL TRAINING

H4606749

29/04/2009

28/04/2019

US VISA – Business Visa valid till 2015

2nd Oct 1976

VOLUNTEER OF ‘RED CROSS SOCIETY OF INDIA’ & SOS Village

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