Customer Service High School

Erica A. Howard

** ********** **

Warm springs, GA 31830

706-***-***** ************@***.***

Objective: To acquire a position while enhancing the company proficiency and growth

Education: Central High School

High School Diploma; 2008

Work Experience:

09/25/2013- Alpine Access sykes home (alpineaccess.com)

Customer Service Representative

•Taking inbound calls

•Placing orders/ Looking up orders

•Using a varity of systems to check stock and cancel orders.

11/10- 03/12 Upson Regional Medical Center Thomaston, GA

PBX Operator

•Receives all incoming calls to the hospital and assist callers with the

•appropriate help pleasantly.

•Responsible for transferring calls to the appropriate places.

•Pages physicians for patients after hours.

•One of my major responsibility is announcing a variety of codes for certain

•situations which is very important and has to be accurate and announced

•immediately to ensure the patient get the appropriate care.

Office Clerk 07/09- 01/10 Callaway Gardens Pine Mountain, GA

•Kept accurate reservations for resorts along the beach area.

•Used advance computer skills.

•Interacted daily with customers over the phone and greeted them pleasantly in

person.

•Performed general office administration support and manage fast-pace office

support.

•Maintain daily direct clients relations operations including acting as a point of

contact when

•customers call in, providing company information to customers appropriately based

on

•their needs.

Cashier/ server 05/08-09/08 Callaway Gardens Pine Mountain., GA

•Strong ability to work well with others to make one excellent working team

environment.

•Worked the cash register and verified daily cash records.

•Maintain a clean and orderly check area along with a great friendly environment for

•customers to eat and enjoy.

•Kept periodic balance sheets of amounts and numbers of transactions.

•Described menu items and daily specials in detail and provided recommendations

•when requested.

•Enjoyed greeting customers while providing superior friendliness guest services.

Reference always available upon request

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