Customer Service Manager

JUDY A. DUENAS

**** *. *** *** #** ( MELROSE PARK, IL 60160

331-***-**** ( *******@***.***

CAREER OBJECTIVE

A self motivated, focused and detailed oriented individual seeking a new

career path in the medical field as a Phlebotomy Technician or Lab

Assistant to utilize my exceptional communication, public relations, and

multi-tasking skills; where my educational and work experience will

contribute to safe, highly organized, and productive work environment.

SUMMARY OF QUALIFICATIONS

. CPR - American Heart Association certified (1/13-5/15)

. Work well in high-pressure situations

. Excellent patient/client relations

. Knowledge of Microsoft Word, Excel, and PowerPoint

. Invoicing and Data Entry

. Effective Team Player that works well with all levels of management

EDUCATION

The College of Office Technology Chicago,

IL

Phlebotomy Specialization, Certificate 8/2013

. Phlebotomy and Blood Collection

. Laboratory Techniques

. EKG

. Urinalysis

. Injections

PCCTI Health Care Oakbrook, IL

C.N.A Program 2/2013-5/2013

EXPERIENCE

BrightStar Healthcare Elmwood Park,

IL

C.N.A/Home Health Care Giver 10/2012-present

. Take patient vitals

. Assist patients with daily living activities including bathing,

cleaning, cooking, and errands

. Medicine reminder

. Incontinence Catheter Care (Male and Female)

Delta Sonic Melrose Park,

IL

CSR 7/2010-08/2012

. Scheduling, training of new employees, and merchandising of monthly

sale items

. Maintained inventory of sale products on a daily basis

. Ensured accuracy of sale products ordered, invoicing and auditing

. Ensured an excellent customer service environment to promote repeat

clients

BP Connect/Wild Bean Caf Bensenville,

IL

General Manager 1/1998-7/2010

. Managed retail and food service areas

. Trained employees and managers for other locations

. Maintained the lowest employee turnover rate in our location

. Ordered supplies, updated training manuals, and controlled financial

documentation.

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