Customer Service Manager

Robie McQueen **** Longridige RD Monks Corner SC *9463

843-***-**** *********@*****.***

OBJECTIVE: SEEKING EMPLOYMENT WHICH WILL ALLOW FOR PROFESSIONAL AND PERSONAL GROWTH

EXPERIENCE: HOUSING WORKS NEW YORK, NY

05/12-09/12 EXTERNSHIP

• ADDRESS ISSUES OF DYSFUNCTION AS A RESULT OF DRUG/ALCOHOL

DEPENDENCE/ABUSE

• EXPERIENCED IN HARM REDUCTION/HIV MODALITY

• FACILITATED GROUPS FOR RESIDENTIAL CLIENTS IN THE LG, BG AND TG

COMMUNITIES DEALING WITH SUBSTANCE ABUSE AND HIV AS WELL AS OUTPATIENT

CLIENTS IN THE DAY PROGRAM

• PROVIDED ASSESSMENTS, REFERRALS, PROGRESS AND INCIDENT REPORTS AND

UTILIZED THE 12 CORE FUNCTIONS OF SUBSTANCE ABUSE AND D.S.M. PROTOCOLS

AND PROCEDURES

• PRESENT MEMBERS OVERALL TREATMENT PROGRESS AND/OR LACK OF IN CASE

REVIEW/CONFERENCE MEETINGS

• REVIEW MEDICAL NEEDS OF RESIDENTS; SCHEDULE APPOINTMENTS WITH

MEDICAL PROVIDERS

• PLANNED AND IMPLEMENTED CLIENT CARE PLAN TO MEET INDIVIDUAL NEEDS

AND GOALS

• PERFORMED APARTMENT INSPECTIONS OF RESIDENCE ON CASE LOAD

02/04/2013- PRESENT CENIKOR FOUNDATION

DETOX COUNSELOR

• CONDUCTS INTAKE SCREENING AND INTERVIEWS ASSESSES THE

APPROPRIATENESS FOR THE POTENTIAL CONSUMER FOR TREATMENT

• PROVIDES INFORMATION AND REFERRAL

• ORIENTS THE CONSUMERS TO THE PROGRAM

• ADMINISTERS MEDICATION

• MONITORS THE VITAL SIGNS AND ASSESSES CONSUMERS PHYSICAL CONDITIONS

DURING WITHDRAWAL

• OBTAINS BASIC CONSUMER INFORMATION AND MEDICAL HISTORY AND ALL

SIGNED WAIVERS AND RELEASES

• PROTECTS CONSUMER CONFIDENTIALITY AS REQUIRED BY STATE AND FEDERAL

PRIVACY LAWS

• SERVES AS PRIMARY COUNSELOR FOR ASSIGNED CONSUMERS AND AS LEADER OF

A SHIFT

• MAINTAINS CASE NOTES ON CONSUMER PROGRESS INCLUDING SIGNIFICANT OR

NON- COMPLIANT BEHAVIOR OR MOTIVATION LEVEL REGARDING TREATMENT

• ENTERS ACCURATE AND TIMELY INFORMATION INTO CONSUMER MEDICAL

RECORDS IN COMPLIANCE WITH ALL LICENSING, CARF AND OTHER STANDARDS

• CONFERS WITH DETOX CENTER SUPERVISOR OTHER DETOX COUNSELORS

CLINICAL SUPERVISORS AND CONSULTANTS TO PROVIDE INPUT ON CONSUMER

PROGRESS AND STATUS

• PARTICIPATES IN THE DEVELOPMENT, REVISION AND IMPLEMENTATION OF

INDIVIDUALIZED TREATMENT PLANS AND DISCHARGE AND AFTER CARE PLANS

02/07- 09/010 SHANE’S RIB SHACK NORCROSS, GA

ASSISTANT MANAGER

• Duties were opening and closing the restaurant, making deposits and doing inventory

• Created a weekly staff schedule and supervised and trained staff of 10 employees

03/03 - 03/07 Department of Juvenile Justice Decatur, GA

Juvenile Liaison

• Report writing, regular and ongoing communication with assigned Courts, including Lead Judges and

court appointed councilors; police officers and team members, performed collaborative planning and

decision-making to coordinate project efforts

• Intake duties included Admissions, Assessment and Early Intervention Services; m eeting, planning and

implementation of court directed programs, worked with other departments

• Site visits, trainings, responded to various technical assistance requests

•

• 01/00 – 01/03 MCI WorldCom

Alpharetta, GA

• Customer Service/Small Business Sales

• Responsibilities included but not limited to taking inbound/outbound sales calls

•

• 01/1986 – 01/00 NYC Board of Education/Office of Educational Research New

York, NY

• Warehouse Manager

• Handled daily maintenance and facilities management at the central board location, experienced operating

warehouse equipment including forklifts.

• Worked with the Procurement & Contract Compliance Officer on purchasing, ordering and procurement of

materials.

• Managed warehouse functions including receiving, storing, inventory control and distribution of supplies,

shipping and receiving, ensured timeliness and cost efficiency, supervised and assigning, evaluating and

monitoring employees roving of leave requests, training, evaluating performance and disciplinary actions

•

• 01/1980– 01/1985 Brooklyn Men’s Shelter

Brooklyn, NY

• Recreational Director

• Direction and management of recreation programs and facilities, coordinate daily activities, preparation

and administration of operating and capital budgets

• Administered, implementation and developed the yearly department work plan as set by the city and

recreation board constituents

• Served as community liaison and sought out grants and contributions related to city programs, services

planning activities supported by best practices

EDUCATION: ICDC COLLEGE, ASSOCIATE DEGREE OCCUPATIONAL STUDIES IN ALCOHOL DRUG

COUNSELING

MILITARY: US ARMY/US ARMY RESERVE, RECRUITER, HONORABLE DISCHARGE

SKILLS: GREAT CUSTOMER SERVICE AND INTERPERSONAL SKILLS, CRISIS AND CONFLICT

RESOLUTION SKILLS,

ABILITY TO MULTI TASK IN HIGH PRESSURE SITUATIONS, TEAM ORIENTED, COMPUTER

LITERATE

Contact this candidate