Customer Service Manager

Sylvia Butler

**** ***** **.

Jacksonville, Florida 32216

Phone number: 904-***-****

******.******@*****.***

******.******@****************.***

Summary:

• Over 10 years of management and customer service experience

• Six Sigma Yellow Belt.

• 6.5 years of medical insurance experience

• Proficient in various office productivity suites such as Microsoft Office

Professional Experience:

Ever Home Mortgage August 2010-July 2013

Call Center Service Associate II

I provide callers with courteous and efficient service . I resolve problems with payments, escrows, and other mortgage related inquiries.

• Handle high volume of calls while remaining professional, courteous, friendly and empathetic

Perform Mortgage Servicing Related Functions

•Excellent oral and written communication skills

• Adhere to the EverBank Policy and Procedure Guidelines

Blue Cross Blue Shield of Florida July 2003-December 2009

Claims Service Associate III

I was a member of team that was responsible for the processing and adjustment of claims for multiple employer and individual health insurance plans. My expertise was in training and developing new and existing employees on difficult claims in order to avoid penalties to the organization.

• PPO/HMO Blue Card Entry

• PPO/ HMO Blue Card Suspense

• PPO/HMO Reopens

• Blue Card Reopens

• Additional development of HMO/PPO

• Blue Card Diamond

• Home and Host Claims

• Medicare EMOB's

• Secondary insurance EOB's

• Data Entry

• Customer Service

• Call Center

Easy Pawn March 2003 to July 2003

Assistant Manager

I was responsible for a team of 4 employees. My primary duties included monthly financial reports, inventory and scheduling.

• Monthly financial reports

• Inventory

• Loans

• Sales

• Scheduling

• Accounts payable and receivables

• Data Entry

• Customer Service

Park View Place Apartments July 1999 to January 2002

Property Manager

My primary duties included delegation of maintenance tasks to maintenance personnel, payroll, and lease agreements.

• Property management

• Lease Agreements

• Payroll

• Accounts payable and receivables

• Vendor Contracts

• Staffing

• Data Entry

• Customer Service

• Evictions

Education

• Strayer University BA Program

o Major: Criminal Justice Minor: Business

• FCCJ

o Some College coursework completed

Certifications

• Six Sigma

o Yellow Belt

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