Project Manager, Materials Management

Allan R. Hickman

**** ******** ***** ********, ** 75087 *****.*******@*****.***

972-***-****

Senior Project Manager

Project Vision & Leadership Complex Large-scale Implementations

Healthcare Industry Expertise

Success-driven project management professional with extensive experience,

business acumen, technical know-how, and leadership strengths for setting

and controlling project strategy, direction, and outcomes. Expertly skilled

in formulating and implementing multimillion-dollar change initiatives and

business solutions, including analyzing and improving business processes,

standardizing procedures, optimizing supply chains, capturing income, and

accelerating revenue cycles. Diplomatic communication skills combined with

persuasive negotiation talents; adept in building relationships, swiftly

resolving conflicts, and mentoring and motivating cross-functional

resources.

Areas of Expertise

Business Process & Workflow Analysis Resource Allocation / Budget

Administration

Process Re-design / Optimization Team Building, Development &

Initiatives Leadership

Project Management Methodologies & Documentation, Training & Support

Tools Validation & Auditing / Quality

Scope Management / Risk Mitigation Assurance

Stakeholder & Vendor Relations Performance Management & Reporting

Professional Experience

Clarity to Prosperity (C2P) Advisory Group - Westlake, OH

Management Consultant - Contract, 2013 to Present

Perform individual client office project management reviews; consult on

improving audit documentation, on-boarding procedures, training, and

upgrading desktop procedures. Create corrective action plans.

IBM - Global Business Services - Endicott, NY

Project Manager - Application Innovation Services (AIS) Practice, 2005 to

2012

Planned and oversaw portfolio of multimillion-dollar project

implementations, including controlling scope, assessing risk, forecasting

needs, acquiring and allocating resources, scheduling timelines,

administering budgets, and developing training materials/plan to produce

high-quality deliverables according to schedule. Proactively informed

stakeholders of ongoing project status and issues. Collaborated with teams

to synchronize design, build, deployment, training, and go-live activities.

Liaised with vendors. Maintained documentation; created and distributed

reports. Evaluated performance. Selected projects:

< Centers for Medicare and Medicaid Services EDSC - Deputy Project

Manager (One Year '12):

. Served as primary liaison between client and multiple internal

groups to ensure clarity of goals and quality and adherence to

deadlines while leading multiple core teams in sourcing,

recruiting, and securing top talent to fill open seats internally

and externally.

< Securities Exchange Commission - Subject Matter Expert (1 Year '12):

. Examined program documents and deliverables, interviewed staff and

clients, and validated project details when tasked with performing

internal project management review.

< Logistic Data Management Service - Project Manager (5 Years and 3

Months '07 - '12):

. Achieved 98% client satisfaction rating for effectively

controlling costs, timescales, and resources while spearheading

$71M government project; succeeded in streamlining chain of

command and internal structural roles and relationships for team

of 42.

< Kelsey-Seybold - Site Coordinator (5 Months '06 - '07):

. Ensured a smooth transition from old patient scheduling and

billing system to EPIC environment while directing clinic go-live

implementation; trained and coordinated all employees in detailed

administrative and procedural processes.

< CHRISTUS Health - Team Lead Quality Team Reviewer (16 Months '05 -

'06):

. Trained and guided team of 14 consultants from three different

companies during implementation of staff augmentation project

which focused on item master standardization for chain of 24

hospitals.

Healthlink, Incorporated - Houston, TX (Acquired by IBM 7/2005)

Managing Consultant, 2004 to 2005

Advised on and contributed to planning and deployment of technical

solutions designed to assist healthcare and government clients in achieving

targeted objectives. Analyzed workflows and data; assessed risk. Identified

opportunities and executed initiatives for optimizing work

methods/procedures, and improving services. Provided supervision for day-to-

day operations. Ensured timeliness and accuracy of project deliverables and

materials. Selected projects:

< U.S. Department of Defense - Quality Process Team Reviewer (4 Months

'04 - '05):

. Devised short and long-range action plans to address a wide

variety of mapping needs and validated all project deliverables to

fulfill project specifications and government standards.

< Sharp Healthcare - Trainer (5 Months '04):

. Provided staff training and installation and go-live support for

Picis system. Evaluated training materials; aided employees in

improving job skills with targeted training programs.

< Tenet Healthcare - Managing Consultant (3 Months '04):

. Supported nationwide hospital group in optimizing revenue cycle by

conducting activity-based analysis of business processes;

documenting process flows; identifying bottlenecks; developing

requirements; recommending and implementing process and policy

solutions.

HCA, North Texas Medical Center - McKinney, TX Medical City Dallas

Hospital - Dallas, TX

Project Manager Implementation Coordinator Clinical Resource Manager

OR Materials Manager, 1996 to 2004

Advanced through progressively responsible positions to orchestrate project

team of 18 representing 13 local hospitals in standardizing charge master

system. Devised and executed action plans. Assigned and implemented codes.

Established guidelines and opened a centralized CDM office which supported

all facilities in issuing revenue codes for activation of new materials

management system items. Selected achievements:

< Delivered $2M in annual savings by aggressively negotiating vendor

agreements and maximizing contract efficiencies; slashed miscellaneous

charges from 55% to 3%.

< Improved hospital revenue generation; boosted revenue charge

reimbursement; decreased defense audits on patient bills; and elevated

patient satisfaction.

< As Implementation Coordinator, aligned and supervised implementation of

MEDITECH healthcare information management system details to construct

doctor preference cards for online charging.

< As Clinical Resources Manager, produced $1M+ in supply expense savings

within first year through contract efficiencies, enterprise-wide

collaboration on cost reduction initiatives, staff training, and

creation of a standardization committee.

< As Operating Room Materials Manager, excelled in process and storage

area redesign and standardization of procedures to improve revenue

generation, facilitate optimized use of staff, increase supply

utilization from 15% to 96%, and reduce supply expenses by 33% and

miscellaneous charges by 52%, while supervising a staff of 10 in

managing contract portfolio of $15M+.

~ Early success as Department of Anesthesia Business Manager at Baylor

University Medical Center. ~

Education & Professional Credentials

AAS, Business Administration - Eastfield College, Mesquite, TX

Healthcare Information Technology Process Methodology and Mapping: Prolink4

Certified

Project Management Institute (PMI), Member since 2011

Computer Technologies

Rational Portfolio Manager, Seven Keys, Earned Value Management, Microsoft

Project, Visio, Office Suite

Community Involvement

Assisted Helping Hands with process/store redesign, inventory management,

and implementations since 2012.

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