Customer Service Human Resources

Wanda I. Rivera

**** ******** ******

North Las Vegas, NV. 89031

702-***-**** cell

702-***-**** home

**********@*****.***

OBJECTIVE: To obtain a challenging position that best utilizes my expertise.

I am a very dedicated, bilingual candidate who enjoys multi-tasking.

BILINGUAL CUSTOMER SERVICE REP.

Farmers Insurance * Quoted autos,home and life insurance.

08/12 to 10/13 * Took payments over the phone/in person.

Las Vegas, NV. * Answered various questions/concerns regarding insurance

* Answered heavy phones and made outbound sales calls.

* Conducted cancellation requests from clients.

DOMESTIC ENGINEER

Chassati Davila * Helped take care of my 3 grandsons.

05/09 to 07/12 * Conducted daily basic housekeeping, cooking and laundry

Las Vegas, NV. Duties.

* Kept children active, taught them basic concepts for school

* Assisted with homework.

BILINGUAL CUSTOMER SERVICE REP.

Manpower/Sitel * Handled extremely busy phone lines in a call center

04/07 to 04/09 environment.

Las Vegas, NV. * Answered various questions/inquires regarding Medicare

* Enrolled Seniors from all around the United States to

Different RX programs.

PAYROLL & BENEFITS COORDINATOR

T&R Painting & Drywall * In charge of weekly payroll for approx. 250 employees.

02/06 to 03/07 * Handled all of the aspects of enrolling employees with their

Las Vegas, NV. Benefits.

* Re-constructed the entire human resources offices.

* Ran daily reports for VP and Accountant.

* Translated in Spanish for fellow co-workers from various

Depts.

PAYROLL & ACCOUNTS PAYABLE CLERK

The Manor Health Care Ctr * In charge of bi-weekly payroll for approx. 200 hourly & 35

12/03 to 02/06 employees.

Las Vegas, NV. * Conducted new hire orientations & enrolled new hires with

Insurance.

* Tracked and reported fingerprints reports to/from Highway

Patrol

* Re-constructed entire payroll department for State Auditors.

* Handled heavy phone calls from vendors.

* Ran weekly check runs for vendors and ran daily reports for

Department Heads.

SKILLS: AS400, MS Word, WP7.0, Powerpoint, Excel, Spreadsheets, 10 key by

touch, type 55-60 wpm, type approx 12,000 kpm, multi-tasker, fast

learner, call center experience, work well under pressure, have over

15+ years experience in Payroll, Accounts Payable, Data Entry and

Customer Service, work well under pressure and I am a very

organized individual.

Contact this candidate