Customer Service Manager

Katie Sturgis, CVT, BS

** ****** ******, ******, ** 01906

Cell Phone: 781-***-****

**********@*****.***

Objective To obtain a position that will enable me to utilize my strong organizational skills, educational

background, and ability to work well with others and demonstrate strong leadership skills.

Experience:

Veterinary Technician

Massachusetts General Hospital

January 2012-July 2013

Worked in Medical Research Facility. This included all aspects of Veterinary Care, as well as grant

funding, advanced medical research on Rodents, Non-Human Primates, and pigs.

• Breeding multiple strains of mice and providing them to researchers. This requires excellent

record keeping and animal husbandry for strain maintenance.

• Composing Reports.

• Recommending animal treatments.

• Performing PCR reactions to determine the genotypes of mice

• Veterinary rounds and meetings.

• Animal handling and surgeries, both common and advanced.

• Customer Service/Data Interpretation

• Clients/Sponsors

• Sample Collection/Processing

• Venipuncture, catheterization, etc.

• Animal Restraint (Various Methods)

• Sedation Administration, Anesthesia Monitoring

• Raw Data Collection (Clinical Observations of Research Subjects, Qualitative food consumption,

etc.)

• Animal Care/Welfare

• Laboratory Report Writing

• Write/Review Protocols, QC Data

• Animal Health Reports

• Physical Exams

Lead Veterinary Technician, Hospital Manager

Winchester Animal Hospital

May 2011-October 2011

Was hired to implement new systems to create a more efficiently ran hospital. This included hiring and

training new employees, business marketing, and budgeting.

Basic and advanced Veterinary Technician Duties;

• Animal Care/Triage

• Technician Exams/Appointments

• Surgical Procedures/Anesthesia Monitoring

• Reception Duties/Client Care

• Lab Work

• Sample Collection (Various Methods)

• Kept detailed patient records

Hospital Manager

• Introduced inventory monitoring and budgeting.

• Implemented various new Standard Operating Procedures in all areas.

• Utilized all aspects of Vetstar Software and integrated it into daily hospital operations.

Veterinary Technician, Ophthalmology

Mass. Veterinary Ref. Hospital, Woburn Ma

April 2010- 2011

• Advanced Ophthalmic Procedures/Treatments

• Triage (Client Communication via Telephone, Walk-Ins, etc.)

• Anesthesia/Surgical experience:

• Surgical preparation/Sterile techniques

• Anestitizing/Intubation

• Monitoring vitals (BP, SPO2, HR, etc.)

• Placing IV Catheters/Intravenous treatments

• Care of hospitalized patients

• Phlebotomy of animals

• Vacutainers/Syringe/Catheter

• Restraint Techniques

• Walk In Emergency (24/7 Hospitals)

• Technical lab skills

• Microscopic slide preparation, staining, and viewing

• Sample handling/Preparation

• Hazardous waste handling

• Hospital Sales/Product Marketing

• Inventory and ordering

• Strong Client communication skills

• Administrative skills (Phone Reception)

• Appointment Scheduling for multiple Doctors

• Advanced Vetstar Experience

Research Assistant, Department of Genetics

Children’s Hospital, Boston Ma

February 2009 - April 2010

• Self-starter with demonstrated aptitude/interest in medical research

• Screen, consent, and obtain appropriate data/specimens from subjects

• Review of charts and families for specific studies and protocols within our departments as

directed by specific IRB approved research protocols

• Data analysis and the writing of SOP‘s, abstracts and scientific papers.

• Interact with the Research Coordinators, Physician Investigators, Hospital staff, Research

Operations Manager, and clinical study monitor to present findings.

• Genotyping and Genetic Linkage

• RNA and DNA Extraction using various methods

• Agarose and acrylamide gels

• Spectrophotometer Use/Calculations

• DNA plasmid preparation/cloning/ and basic experience

on Immunofluorescence and MicroscopyAnalysis

• Standard Scientific Notes

Research Technician II, Toxicology

Charles River Laboratories, Shrewsbury Ma

Preclinical Research Facility

November 2007- February 2009

• Customer Service/Data Interpretation

• Clients/Sponsors

• Sample Collection/Processing

• Venipuncture, catheterization, etc.

• Animal Restraint (Various Methods)

• Sedation Administration, Anesthesia Monitoring

• Test Article Administration and Dosing (Oral Gavage, IV, VAP’s, etc.)

• Raw Data Collection (Clinical Observations of Research Subjects, Qualitative food consumption,

etc.)

• Data Entry/Provantis System

• Animal Care/Welfare

• Animal Welfare Committee Member

• Laboratory Report Writing

• Write/Review Protocols, QC Data

• Animal Health Reports

• Physical Exams

Lead Veterinary Technician, Office Manager

The Beverly Animal Natural Health Center, Beverly Ma

Two doctor small animal practice serving about 2,000 clients.

May, 2001 - November 2007

• Lead Technician managing 6-8 staff members at a time.

• Triage (Client Communication via Telephone, Walk-Ins, etc.)

• Anesthesia/Surgical experience:

• Surgical preparation/Sterile techniques

• Anestitizing/Intubation

• Monitoring vitals (BP, SPO2, HR, etc.)

• Placing IV Catheters/Intravenous treatments

• Care of hospitalized patients

• Phlebotomy of animals

• Vacutainers/Syringe/Catheter

• Restraint Techniques

• Walk In Emergency

• Technical lab skills

• Microscopic slide preparation, staining, and viewing

• Sample handling/Preparation

• Hazardous waste handling

• Hospital Sales/Product Marketing

• Managed inventory and ordering/Worked with Vendors

• Strong Client communication skills

• Administrative skills (Phone Reception)

• Appointment Scheduling for multiple Doctors

• Attended many veterinary conferences with many hours of CE

• Advanced Avimark computer software experience Laboratory Assistant

Laboratory Assistant

Suffolk University, Boston Ma

September, 2004 - May, 2006

• Many hours of laboratory experience including tissue culture, bacterial culture, and gel

electrophoresislaboratories

• Sterile techniques in laboratory

• Data collection and analysis

• Writing analysis reports and scientific papers

• Assisted Professor with Lectures/Lab Exams

Sales Associate

Express, Saugus Ma

Retail

July, 2004 - December, 2006

• Marketing/Sales of new Inventory

• Customer service on the sales floor

• Inventory management

• Assisting in floor plan designs

Licensing Clerk

The Registry of Motor Vehicles, Beverly Ma

May, 2001 - September, 2001

• Customer Service in Licensing Department

Education:

Suffolk University, Boston Ma

September, 2003 - May, 2006

Bachelor’s Degree, College of Arts and Sciences

Major in Biology

GPA 3.6/ Major GPA 3.8

Mount Ida College, Newton Ma

September, 2001 - May, 2003

Associates Degree

Veterinary Technician Major

GPA 3.9

Attended many veterinary conferences with many hours of CE

References are available on request.

Contact this candidate