Manager Quality Assurance
Resume:
Gina Selina S. Esguerra
Los Angeles, CA 90062
***********@*****.***
Skills and Qualifications:
Can type an average of 60-75 WPM
Proficient in Microsoft Office
Works in a professional, upbeat, and courteous manner
Requires little to no supervision but also a team player
Able to multi-task while paying attention to detail
Self-starter
Employment History:
June 22, 2010 - December 6, 2013: HCC Document Management Specialist
Altegra Health
Duties included:
Conduct QA compliance reviews of medical records stored with our image
repository, offices and servers, by applying quality assurance criteria
Monitor and report unusual occurrences, document follow-up procedures
required and provide project status and/or completion summary
Expedite in-house processing {scan, separate, repair, (re)name and load} of
medical record information retrieved (via MRT, secure data transfer, Client
Provided, Remote Retrieval, Fax, Mail, etc) into the corporate office
Retrieve medical records from clients in a timely and accurate manner
Deliver Medical Record information and data internally and externally in a
secure traceable manner
Reconcile, confirm and report on status of medical records captured and
maintained within the HCC division
Provide support to HCC Division for files maintained within Image
Repository and secured digital sites
Research, review, track, resolve and report on chart, data and system
errors in a timely manner
Confirm projects and verify proper configuration for all projects loaded
into the system
Manage system workflow by approving scanned charts, removing and re-routing
files as a FileBound workflow requirement. Manage remote chart availability
for remote coders, routing additional charts when requested or by following
pre-determined parameters for assigning charts
Responsible for consolidating, documenting and formally reporting on
data/tasks related to assigned projects/activities on a daily/weekly basis
Maintain confidentiality of Protected Health Information; abide by
company's compliance guidelines and HIPAA
Assist in any additional projects and tasks required during day-to-day
operations or as requested by the Manager, HCC Document Management or VP of
the HCC Division.
Jan. 3, 2005 - November 26, 2009: Receptionist / Customer Care Admin
Affinity Network Inc. - Telecommunications company
Duties included:
Answering multiple phone lines using a switchboard (transferring calls or
taking messages as necessary, including listening to the company voicemail
and forwarding the messages to the responsible department or individual)
Greeting clients, vendors, and guests and making them feel comfortable by
offering refreshments while they are waiting
Sending daily, weekly, and monthly reports as requested by the Customer
Service Manager, Sales Director, or CEO.
Signing for packages and logging them in as well as handling incoming and
outgoing mails
Supporting Customer Care Manager, Team Leaders, and Management with
processing payments, updating customer address information on the system,
communicating with vendors, screening out sales leads which are found under
the DNC (Do-Not-Call) list, and forwarding confidential correspondence to
the headquarters office
Operating and maintaining office machines such as multi-functional printers
(for printing, scanning, faxing, and photocopying) and postage machines
Assisting Human Resources and Payroll with filing, conducting orientation
to new employees, writing and giving out memos, and verifying work
documentations
Maintaining office and kitchen supplies
Educational background:
Small Business Management - Professional Career Development Institute
(February 2005 - October 2005)
BS Computer Science - University of the Philippines, Los Ba os
(some college coursework completed; June 2002 - May 2004)
* References are available upon request.
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