Medical Assistant Quality
Resume:
Heather N. Diehl
** ****** ******, *****, ** ****0
********@*****.***
To obtain a mental health or addictions counseling position that will enable me
Career Objective •
to use my strong communication skills, educational background, and previous
experiences to deliver the highest caliber of care to individuals of all
backgrounds.
•
Bachelors Degree of Science in Psychology 2013
Education
Kaplan University, Davenport, OH.
Concentration in Substance Abuse Prevention & Treatment;
Graduated Summa Cum Laude
Member: Golden Key International Honor Society
Psi Chi International Psychology Honor Society
Career History & Accomplishments
Medical Assistant Instructor, YTI Career Institute, York, PA 2010
1. Worked directly with faculty to assist students in developing Current
the knowledge, skills, and practical training needed to be
successful in today’s competitive workplace
2. Created high energy educational environments for students of
all backgrounds and learning styles
3. Provided thorough instruction and dedication to students in
preparation for NHA Certified Phlebotomy Technician
certification and continuously achieved 100% examination
pass rates
4. Actively participated in curriculum development and
improvement of Clinical and Medical Laboratory courses
5. Developed and improved power point presentations, study
guides, and student activities for Introduction to Psychology
course
6. Standardized curriculum for Anatomy & Physiology courses
and provided students with materials to solidify their
understanding
7. Developed and improved instructional materials for the
National Certification Exam Review and helped students
achieve excellent pass rates on their Certified Medical
Assistant examination
1. Provided educational counseling and support to students in an
effort to help them achieve their goals
2. Influenced students to become active within their
communities and local charity organizations
Medical Assistant & X Ray Technologist, NERA, Bethlehem, PA 2006
2010
1. Held key responsibility in medical supply maintenance,
patient relations, and providing high quality assistance to all
physicians
2. Served as C arm X Ray Technologist and MOS assistant
during outpatient spinal procedures
3. Responsible for narcotic medication management and patient
education
4. Triaged incoming calls on multi line phone system and
provided high quality medical advice when necessary
3. Monitored patient care during pre op, post op, and regularly
scheduled visit
4.
Medical Assistant, St. Luke’s Hospital & Health Network, Bethlehem, 2002
PA 2006
1. Handled clinical responsibilities and direct patient care for
inpatient and at home Hospice patients
2. Responsible for maintaining patient schedules, traveling to
multiple locations, and providing on call care as needed
3. Maintained medication regimen, quality of life, and provided
support to patients and their family members
5. Services provided included catheter care, assistance with
colostomy changes, wound care, mobility assistance, and
maintaining optimal levels of comfort
6.
Skills BLS AHA CPR Certified Exp. 7/2014
1.
Certified CPR/AED Instructor Exp. 7/2014
2.
ECSI Certified CPR Instructor
3.
Transcription 85wpm typing speed
4.
Proficient in Microsoft Word, Medent, and EMR Software
5.
Community Support Networks & Referral Experience
6.
Curriculum Development and Improvement
7.
Educational Counseling
8.
Medical and Case Management Documentation
9.
Completion of Patient Social, Family, and Past Medical
10.
History
Establishment of Treatment Plans and Progress Evaluation
11.
100% Competence in Clinical Skills and Patient Assessments
12.
Strong organizational, planning, problem solving, and follow
13.
through skills
References Available Upon Request
Contact this candidate