Customer Service Manager

Maha Gheith

TOURO COLLEGE INTERN

Brooklyn, NY

******@*******.*** - 718-***-****

• Administrative experience spanning U.S. and international contexts

• Bilingual proficiency in key commerce languages: English & Arabic

• Academic and professional experience in human services, hospitality, health, education & business

WORK EXPERIENCE

TOURO COLLEGE INTERN

Home Family Home - Brooklyn, NY - September 2010 to December 2010

Provided emotional support to the elderly and helped resolve daily concerns

• Helped residents stay active by engaging them in activities such as bingo, bowling, jewelry making, music

etc.

• Fed disabled residents, and organized residents outside in lawn

• Organized monthly list of residents who participate in activities and filed their questionnaire responses

OFFICE MANAGER

park slope clinic, Inc - Brooklyn, NY - September 1999 to September 2006

Managed budgets and client accounts, and generated bookkeeping reports

• Organized client logs and prepared proposals

• Executed general office management duties and implemented ideas for office team productivity

TEACHER ASSISTENT

prospect park daycare - Brooklyn, NY - January 1996 to June 1999

Prepared translation (Arabic to English) student syllabify

• Assisted in tutoring students and maintained highly educational environment

• Prepared student curriculum and helped prepare assignments

BANK TELLER

Jordan & Gulf Bank Amman - September 1992 to May 1995

Provided customer service and maintained bank contacts

• Assisted with daily bank operations

• Utilized banking computer systems to maintain client accounts

EDUCATION

Bachelor of Science in psychology and Human services

Touro College Brooklyn - Brooklyn, NY

2011

Associate of Science in Human Services

Touro College Brooklyn - Brooklyn, NY

June 2009

Certificate in Travel & Hospitality

College of Georgia

June 2006

College of Al-Qadisiya Qadisiya

June 1992

ADDITIONAL INFORMATION

SKILLS

Communication & Interpersonal Skills Microsoft Office Windows Millennium Word Processing

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