Customer Service Sales

John C. Brothers, Jr., M.Ed. (Jay)

**** ************ *****, *********, ** 37221

615-***-****(cell)/ 615-***-****(h) * ***********@*******.***

Well-rounded, dynamic teacher seeks full-time position teaching social studies with interest in

coaching/ extracurricular activity available immediately. Utilize variety of traditional and hands-on

activities to facilitate learning for different student styles.

Education

Lipscomb University, Master of Education Nashville, TN

Instructional Leadership, HQ, 3.9 GPA December 2005

Highly Qualified Endorsements, 7-12 History, Geography, Government, Economics

Centre College Danville, KY

Bachelor of Arts, Major: History; Minor: Government May 1989

Montgomery Bell Academy May 1985

Work Experience

Williamson County Schools (TN), Substitute Teacher September 2012-present

• Proved tremendous persistence by finding and fulfilling daily contract jobs over 87 times (609 hours) from

Sept. 2012-May 2013

• Meeting/ exceeding expectations encouraged teachers to request me several times

• Successful ability to adapt to all personalities – student and staff – to fulfill duties

• Accomplish teacher lesson plan goals

• Successfully engage wide variety of student personalities

• Reliable record of fulfilling teaching assignments with minimal oversight

• Showed regular flexibility, initiative and adaptability regarding locked rooms, schedule changes, unclear class

schedules, minimal lesson plans, and greeting managing and motivating 7-8 new groups of students each day

as well as working with neighboring faculty

Macy’s, Inc. (Green Hills) Nashville, TN November 2012-December 2012

Star Selling Ambassador (Seasonal Manager-inside sales)

• Managed workflow of sales associates for most efficient customer service and to take needed breaks and

meals times

• Strengthened management skills through use of effective polite and firm interpersonal relations with all

associates

• Demonstrated important flexibility to oversee various departments and floor levels ( from 16-45 associates)

as directed by supervisors at Sales Manager level

• Provided reliability to store management by fulfilling assigned shift times and working overtime when

requested to do so during several closing shifts

• Assisted associates to achieve excellent customer service with various support including manager-level

overrides, customer service questions, listening skills and administrative tasks

• Exhibited great multi-tasking abilities by assisting customers with product selection, keeping store area tidy

and organized, and monitoring personnel matters of service and goal rewards

• Oversaw and performed reward delivery when associates achieved/exceeded goals

Metro Nashville Public Schools (TN) October 2006 - June 2011

- McMurray Middle School and East Literature Magnet High School

• Taught U.S. History (AP, Honors, Regular), World Geography, Government and Science classes

• Collaborated with ESL and literacy coaches to tailor lesson plans for ELS students

• Created school-specific projects & established a reading time to promote literacy

• Managed and motivated a wide range of personalities throughout day

• Tracked regular communication with student’s families (praise and concerns) and presented summaries to

school supervisors

• Collaborated with other faculty to discuss and develop action plans to assist academic and behavioral

progress/ concerns of mutual students

• Initiated after-school Study Sessions

Regency Furs Nashville, TN April 2000- Dec. 2004

Service and Vault Manager/ Showroom sales

• Focused on relational, consultation-style sales strategies to fulfill customer needs and increase store sales and

personal sales goals for new merchandise sales

• Managed and increased service/storage portion of business annually for 4 years

• Utilized consultative sales style to encourage and increase sales through remodeling of older fur items

Travelink, Inc. Nashville, TN 1996-2000

Director of Sales – Corporate/ Group

• Maintained and increased corporate accounts

• Actively solicited for new business development

• Monitored and assisted travel documents transportation logistics in Nashville MSA

Leadership

Nashville Area Junior Chamber of Commerce –Member, 1989-2003

Member, Board of Governors –Elected 2 consecutive terms

Oversaw NAJCC budget and charity event budgets and Balance sheets, P&L statements

Accomplished event goals as Chairs working primarily with volunteers

Recruited and assigned management and worker roles on project to project basis

St. George’s Church Youth Group - Youth Advisor, 1989-2006

Planned programming and events

Developed relationships with wide range of personalities throughout church and diocese

Kanuga Conferences, Inc. – Board Member, Program Committee

Planned, developed and led projects to increase revenues and visibility to Kanuga Conferences

Listened to fellow members ideas and contributed insights to increase viability

Member, East Lit Magnet HS Faculty Administration Committee – 2 yrs

Spring 2010 – Invitation to new MNPS District Writing Guide Committee for U.S. History Curriculum standards

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