Customer Service Training

Donae R. Williams

*-** ******* ****** **** Lawn, NJ 07410 551-***-****

*************@*****.***

Certifications/Skills Summary/Activities

Certified Personal Trainer - National Academy of Sports Medicines, (NASM)

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Certified in CPR and AED for adults, children and infants (American Safety and Health)

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International Sports Sciences Association (ISSA) Fitness Nutrition Specialist Certification

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Exceptional communication and interpersonal skills; easily able to develop strong work related

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relationships with peers and easily able to clearly convey information and objectives to others

Comprehend new information and concepts quickly; highly resourceful with ability to effectively solve

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problems while meeting objectives

Thorough comprehension of cash handling practices with proven record of accuracy and quality

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Trained fighter in hard martial Art of Muay Thai Kick Boxing (North Jersey Muay Thai)

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Education

Bergen Community College - Associate Degree, Business Management

Coursework: Accounting 1, Business - Finance Banking and Personal Money Management, Micro Economics

Analysis, Macro Economics Analysis, CIS Computer Science, Language Arts Introduction to Spanish 1,

Interpersonal Communications, Wellness/Exercise Science (weight training)

Fair Lawn High School, Diploma, June 2005

Experience

Bank

PNC October 2008Present

Teller Representative

• Training incoming employees in business and operational standards

• Extensive customer service training to provide customers with exceptional service

• Training to meet various quotas and referring clients to use products and services

• Managing and maintaining branch cash, budget, operations, proof and settlement of vault, ATMs, TAU and

coin machine

Fitness Overdrive

Owner/Trainer October2012November2013

• Independent Personal Trainer and Fitness Consultant

• Helping clients regain strength and fitness while establishing customer clientele

Fitness

LA December 2010September 2012

Personal Trainer

• Creating individualized exercise programs as well as nutrition advice for clientele based on specific goals

such as muscle gain, weight loss, sports fitness, etc.

• Training clients to practice good form when using exercise equipment.

• Prospecting potential clients in the gym to sign up for personal training sessions.

• Training individual clients in the hard martial art of Muay Thai Kickboxing/Boxing.

• Making sure that the gym floor stays clear of loose weights to promote safety of club members.

• Training clients on all levels of exercise experience (beginner, intermediate, advanced) as well as clients

with physical ailments such as Past Surgeries, Heart Conditions, Arthritis, Asthma, Multiple Sclerosis

(M.S.), etc.

TD Bank, N.A. January 2006October 2008

Assistant Head Teller

• Strong ability to analyze reports and monitor bank procedures within strict compliance of established

policies, with major emphasis on accuracy and quality of service

• Various office and operational functions, including staff scheduling, ordering of essential supplies,

transmitting office memoranda as well as customer support

• Recognized by management as a leader and also trained incoming employees

• Responsible for the operation, proof, and settlement of ATM and shipment of coin for penny arcade

Contact this candidate