Customer Service Management

Cherita St. Clair

*** *. **** ****** ***. * Chicago, I L 60653 Home773-***-**** /773-***-****

*******.*******@*****.***

Objective

To obtain a position within a company that will foster my growth and development.

Education

Bachelor of Science, Business Administrative Management

Chicago State University (2006)

• Major: Management

• Related course work: Business management, Human Resource management, Statistics,

B usiness Ethics, and Operations Management

SKILLS & ABIL ITIES

Computer Programs

• Microsoft Office (word, excel, and power-point), AS400, Maximo, Dentex, CompuLink,

and NextGen.

Management

• Efficiently managed a staff of up to 15. Effectively implemented company policies

p rocedures by detail orientation, and Inventory Management

• Solved employee relations issues through strong interpersonal skills. Created a new

system for motivating the staff using positive reinforcement.

Sales

• Increased profitability by using 5 point merchandising which consisted of tracking and

p romoting the top 5 sale items and there locations. Recognized as a top seller of a

suggested sell i tem.

•

Experience

Data Ent ry/Assistant Optician (temporary)

I l linois College of Optometry/Illinois Eye Insti tu te (February 2013-June 2013)

• Write, enter, bill, and file lab order data for glasses in CompuLink.

• Prepare and dispense glasses once they arr ive from the lab.

• Answer patient inquir ies and call patients for glasses to pick up.

• Register patients and schedule appointments in NextGen.

• Create patient charts and administer patient surveys and analyze billing reject reports.

Assistant Store Manager

Walgreen’s (June 2008 to September 2012)

• Managed and motivated staff th rough planning. Implemented advertising and

p romotional strategies and activities. Maintained accurate cash and payment systems

i n accordance to company procedures and policies using AS 400.

• Implemented shop merchandising, layout, and customer t raffic flow to maximize sales.

Monitored selling and customer service through supervising employees by coaching and

t raining in order to optimize and sustain sales performance, profitabili ty and customer

satisfaction.

• Implemented store business plans and goals through analysis. Assisted in new store

openings. Handled loss prevention and receiving th rough stock management and

physical inventory control.

• Controlled store expenses. Managed departments-pharmacy, photo, cosmetics, and basic

departments. Satisfied customer complaints, examined returned merchandise and

resolved issues to restore and promote excellent public relations.

Administrative Assistant of Plant Engineering Dept.

Spherion/UPS (December 2005 to May 2008)

• Entered data for time card processing and repair requests

using MAXIMO software.

• Updated weekly master reports to upper management via

M S Outlook. Filed and retr ieved documents for reporting

p urposes via Int ranet.

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