Administrative Assistant Human Resources

Bettina V. Jones

*** ******** *** ********, ** **209 803-***-**** (C) ************@*****.***

EDUCATION Argosy University (AUO), Phoenix, South Carolina

Master’s of Sciences in Health Service Management – March 2011

QUALIFICATIONS

• Business practices in organizations : fiscal management and administrative duties

• Multi-range planning and communication strategies in integrated organizations

• Knowledge in information systems design, management, and maintenance

• Knowledge of principles, policies, and practices of office management

• Ability to deal courteously and effectively with the public

EXPERIENCE Department of Revenue Columbia, SC

Contact Representative 02/13/-05/13

• Verification of addresses on return mails for tax inquiries as well as complete data

entry projects

• Addressed high volumes of inbound and outbound calls from taxpayers and took

messages

• Provided assistance to the public from the Department of Revenue office

• Given the status of state tax return to the taxpayers for current year and pervious

years in the Blue Mainframe program(SCATS)

• Transferred calls to the appropriate individuals in the department as well as

correlate information for scanning

WJB Dorn VA Medical Center Columbia, SC

Human Resources Assistant/Volunteer 10/10-12/10

• Assisted human resource personnel

• Helped organize current and future employees’ files

• Supported human resource staff with bonus and benefits for employees

• Studied and worked in IT programming service for the WJB Dorn VA Center

Department of Philosophy, USC Columbia, SC

Administrative Assistant 10/04-05/07

• Greeted and helped students, visitors, and teachers

• Handled, produced, and filed confidential documents and mail distribution

• Completed errands for the Head of Philosophy and staff

• Marketed talks and meetings

• Managed multi-line phone system and handled office equipment

• Handled book orders for staff members in the Philosophy Department

Library, USC Allendale, SC

Administrative Assistant 01/03-05/04

• Managed multi-line phone system and operate day to day activities for the

library system

• Addressed student and public concerns

• Collected books from checkout

• Organized workshops for staff and developed training materials

COMPUTER

SKILLS MS Office, Advanced Word, MS Excel, Access, PowerPoint, Outlook, 60 WPM

References Available Upon Request

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