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Nurse Customer Service

Location:
Tulsa, OK
Posted:
December 30, 2013

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Resume:

Regional Nurse Consultant

RN, BSN, WCC

Professional

Profile

Pro-active Approach to Management Experience with facility

Wound Care Certified assessment and audits

Wound Care trainer INTERACT 3 proficient/trainer

DON Orientation QAPI education and development

CNA/CMT Instructor

Team builder, Supports System and policy development

Organizational Focus including implementation and

and Staff Development review

Strong Leadership and Communication Proficient in Compliance and

Skills Survey Regulations

Certified Parish Nurse

Career Experience

StoneGate Senior Living

2009-Present

Regional Nurse Consultant

Kansas City, Mo/St. Louis, Mo./Tulsa, Ok.

o Reviewing and updating all standards, guidelines, policies, and procedure

development for Nursing, Social Services, Activities, MDS, Dietary,

Therapy, Quality Analysis and Risk Management.

o Reviewing of quarterly risk management reports, quality of life surveys

and bi-monthly standard of care clinical outcomes, providing direction to

the Directors of Nursing and assisting facilities in development of

quality improvement.

o Perform in QIS and mock surveys.

o Develop QAPI teams in facilities and assist with QA/PI plans for areas of

concern.

o Implementation and clinical oversight for problematic Quality Indicators,

Wound Programs, Weekly Clinical Care meetings, CNA and Nurse competencies.

o CNA/ Nursing Retention programs.

o Successfully implemented Wound programs, fall prevention programs,

restraint reduction and elimination, medication reduction with cooperation

and direction to the Pharmacists and Physicians.

o Survey outcomes, quality of care, and standards of care improvement

during tenure.

SIGNATURE HEALTHCARE

2007 - 2008

Regional Special Projects Director of Nursing

Available for 67 LTC facilities (Skilled Nursing) in Florida, Kentucky,

Tennessee, and Georgia, each ranging between 150 - 300 beds.

o Reviewing and updating all standards, guidelines, policies, and procedure

development for Nursing, Social Services, Activities, MDS, Dietary,

Therapy, Quality Analysis and Risk Management.

o Reviewing of quarterly risk management reports, quality of life surveys

and bi-monthly standard of care clinical outcomes, providing direction to

the Directors of Nursing and assisting facilities in development of

quality improvement.

o Perform in QIS and mock surveys.

o Implementation and clinical oversight for problematic Quality Indicators,

Wound Programs, Weekly Clinical Care meetings, CNA and Nurse competencies.

o Successfully implemented Wound programs, fall prevention programs,

restraint reduction and elimination, medication reduction giving direction

to the Pharmacists and Physicians.

o Survey outcomes, quality of care, and standards of care improvement

during tenure.

Phoenix Mountain Health Care (AZ)

2006-2007

New Mark Care Center (Mo)

(same company)

Director of Clinical Service (Phoenix, AZ)

08/2006 - 08/2007

Responsible for clinical oversight for 180 bed facility.

o Developed fall prevention program which was adopted by the company,

reducing the number of falls.

o Developed restraint reduction and elimination program.

o Developed weekly clinical care meetings to monitor outcomes.

o Tracking and trending standards of care, helped improve clinical

outcomes.

o Worked closely with Admissions Department to improve census, and Medicare

length of stay.

o Eliminated agency usage.

o QIS survey in 07/2006 and 2007 with excellent outcome.

Assistant Director of Clinical Service/ Director of Clinical Services

(Kansas City, MO)

06/2003 - 08/2006

Responsible for clinical oversight for 180-bed skilled nursing facility.

o Facility received a zero deficiency survey during my last 2 years at this

location. (That is the reason for the request company made, for me to

relocate and assist in their Phoenix, AZ facility.)

o Strong working relationship with Medical director and Physicians, as well

as Admissions Department resulting in a low return to hospital rate, a

focus on customer service, reducing pharmacy costs, and a high visibility

for marketing purposes

o Evaluated and restructured the Nursing Department to meet needs of

facility

o Promoted to Director of Clinical Services and gained oversight of a

facility in Phoenix, AZ. and supported regional nurse.

Woodbine Health Care

1990 - 2003

1990-2003

Staff Charge Nurse, Unit Manager, Infection Control Nurse, Quality

Assurance Nurse, CNA/CMT Instructor, Assistant Director of Nursing.

o Held various Nurse Positions.

o The largest portion of my early experiences in LTC was here at Woodbine,

previously Kendallwood Trails in Kansas City, Mo.

o As ADON assisted DON in all clinical areas of compliance. Woodbine is a

300 bed facility.

Education and Training

Penn Valley Community College, KCMO 1989

. LPN Nursing

. RN Associate degree

2000

Chamberlain College of Nursing

. BSN

2011

QIS Training 2008, 2007

CNA/CMT Instructor Certification 2001

Wound Certification

2005, 2011

Parish Nurse Certification

2006

MDS Certification 2007

To Whom It May Concern:

I have been in long term care since 17 years of age as a nursing assistant.

I have worked in every area, developing and growing in my career as:

CNA>LPN>RN>Manager>Wound Care Nurse>ADON>DON>Nurse Consultant.

During these years I have received my Wound Certification, MDS

certification, and CNA/CMT Instructor certification.

I have very good knowledge of State Regulations and a very proactive

positive approach in every situation.

I have been successful in establishing effective wound programs focusing

foremost on prevention. Along with wound programs, also successful fall

prevention, restraint elimination, weight loss prevention, and reduction of

medications.

I enjoy educating the Nursing staff in these areas as well as providing

personalized care plans for each individual Resident.

I am a proficient educator in the INTERACT 3 program to prevent returns to

hospital. As well as development of QAPI teams in each facility.

I am an advocate of culture change and Resident dignity and rights.

Thank you for your time and consideration.

Naomi Randazzo RN, BSN

acbw0s@r.postjobfree.com

816-***-****



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