Nurse Customer Service
Resume:
Regional Nurse Consultant
RN, BSN, WCC
Professional
Profile
Pro-active Approach to Management Experience with facility
Wound Care Certified assessment and audits
Wound Care trainer INTERACT 3 proficient/trainer
DON Orientation QAPI education and development
CNA/CMT Instructor
Team builder, Supports System and policy development
Organizational Focus including implementation and
and Staff Development review
Strong Leadership and Communication Proficient in Compliance and
Skills Survey Regulations
Certified Parish Nurse
Career Experience
StoneGate Senior Living
2009-Present
Regional Nurse Consultant
Kansas City, Mo/St. Louis, Mo./Tulsa, Ok.
o Reviewing and updating all standards, guidelines, policies, and procedure
development for Nursing, Social Services, Activities, MDS, Dietary,
Therapy, Quality Analysis and Risk Management.
o Reviewing of quarterly risk management reports, quality of life surveys
and bi-monthly standard of care clinical outcomes, providing direction to
the Directors of Nursing and assisting facilities in development of
quality improvement.
o Perform in QIS and mock surveys.
o Develop QAPI teams in facilities and assist with QA/PI plans for areas of
concern.
o Implementation and clinical oversight for problematic Quality Indicators,
Wound Programs, Weekly Clinical Care meetings, CNA and Nurse competencies.
o CNA/ Nursing Retention programs.
o Successfully implemented Wound programs, fall prevention programs,
restraint reduction and elimination, medication reduction with cooperation
and direction to the Pharmacists and Physicians.
o Survey outcomes, quality of care, and standards of care improvement
during tenure.
SIGNATURE HEALTHCARE
2007 - 2008
Regional Special Projects Director of Nursing
Available for 67 LTC facilities (Skilled Nursing) in Florida, Kentucky,
Tennessee, and Georgia, each ranging between 150 - 300 beds.
o Reviewing and updating all standards, guidelines, policies, and procedure
development for Nursing, Social Services, Activities, MDS, Dietary,
Therapy, Quality Analysis and Risk Management.
o Reviewing of quarterly risk management reports, quality of life surveys
and bi-monthly standard of care clinical outcomes, providing direction to
the Directors of Nursing and assisting facilities in development of
quality improvement.
o Perform in QIS and mock surveys.
o Implementation and clinical oversight for problematic Quality Indicators,
Wound Programs, Weekly Clinical Care meetings, CNA and Nurse competencies.
o Successfully implemented Wound programs, fall prevention programs,
restraint reduction and elimination, medication reduction giving direction
to the Pharmacists and Physicians.
o Survey outcomes, quality of care, and standards of care improvement
during tenure.
Phoenix Mountain Health Care (AZ)
2006-2007
New Mark Care Center (Mo)
(same company)
Director of Clinical Service (Phoenix, AZ)
08/2006 - 08/2007
Responsible for clinical oversight for 180 bed facility.
o Developed fall prevention program which was adopted by the company,
reducing the number of falls.
o Developed restraint reduction and elimination program.
o Developed weekly clinical care meetings to monitor outcomes.
o Tracking and trending standards of care, helped improve clinical
outcomes.
o Worked closely with Admissions Department to improve census, and Medicare
length of stay.
o Eliminated agency usage.
o QIS survey in 07/2006 and 2007 with excellent outcome.
Assistant Director of Clinical Service/ Director of Clinical Services
(Kansas City, MO)
06/2003 - 08/2006
Responsible for clinical oversight for 180-bed skilled nursing facility.
o Facility received a zero deficiency survey during my last 2 years at this
location. (That is the reason for the request company made, for me to
relocate and assist in their Phoenix, AZ facility.)
o Strong working relationship with Medical director and Physicians, as well
as Admissions Department resulting in a low return to hospital rate, a
focus on customer service, reducing pharmacy costs, and a high visibility
for marketing purposes
o Evaluated and restructured the Nursing Department to meet needs of
facility
o Promoted to Director of Clinical Services and gained oversight of a
facility in Phoenix, AZ. and supported regional nurse.
Woodbine Health Care
1990 - 2003
1990-2003
Staff Charge Nurse, Unit Manager, Infection Control Nurse, Quality
Assurance Nurse, CNA/CMT Instructor, Assistant Director of Nursing.
o Held various Nurse Positions.
o The largest portion of my early experiences in LTC was here at Woodbine,
previously Kendallwood Trails in Kansas City, Mo.
o As ADON assisted DON in all clinical areas of compliance. Woodbine is a
300 bed facility.
Education and Training
Penn Valley Community College, KCMO 1989
. LPN Nursing
. RN Associate degree
2000
Chamberlain College of Nursing
. BSN
2011
QIS Training 2008, 2007
CNA/CMT Instructor Certification 2001
Wound Certification
2005, 2011
Parish Nurse Certification
2006
MDS Certification 2007
To Whom It May Concern:
I have been in long term care since 17 years of age as a nursing assistant.
I have worked in every area, developing and growing in my career as:
CNA>LPN>RN>Manager>Wound Care Nurse>ADON>DON>Nurse Consultant.
During these years I have received my Wound Certification, MDS
certification, and CNA/CMT Instructor certification.
I have very good knowledge of State Regulations and a very proactive
positive approach in every situation.
I have been successful in establishing effective wound programs focusing
foremost on prevention. Along with wound programs, also successful fall
prevention, restraint elimination, weight loss prevention, and reduction of
medications.
I enjoy educating the Nursing staff in these areas as well as providing
personalized care plans for each individual Resident.
I am a proficient educator in the INTERACT 3 program to prevent returns to
hospital. As well as development of QAPI teams in each facility.
I am an advocate of culture change and Resident dignity and rights.
Thank you for your time and consideration.
Naomi Randazzo RN, BSN
*******@***.***
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