Customer Service Home Health

LaShunna Love

**** ******** ******** **. #* Cincinnati, Ohio 45223 [513-***-****] [************@*******.***]

Summary

• Have banking and customer service experience

• Completed Medical Coding and Diagnostic course

• Have Knowledge of medical terminology

• Certified Nurse Aide

Education

Completed college courses in AS/400 and Visual basic.

Brown Mackie College, Cincinnati 2009-11 Associate of Applied Science

Healthcare Administration

Certified Nurse Aide Certificate

Internship at Drake Hospital- Health Information Department/Volunteer Sevices

Experience Residential Support Specialist

9/2013 to Present, Brookside Extended Care, Mason, Ohio

• Assist Individuals with physical and mental disabilities

• Provide documentation of behaviors and physical injuries of residents.

• Assist individuals with achieving personal goals of developmental skills.

• Provide residents with respect and confidentiality.

Home Health Aide

8/2012 to 7/2013, Helping Hands Healthcare, Sharonville, OH

• Assist clients with activities of daily living.

• Provide personal and nutritional care.

• Assist with keep a safe and clean environment.

Production Assistant/Order Entry

9/2010 to 8/2012, StaffMark Personnel, Fort Mitchell, KY

• Picked jewelry for distribution.

• Inventory control.

• Sort and decorate candy displays.

Operations Associate 2

1/06 to 2008, Fifth Third Bancorp, Cincinnati, OH.

• Perform routine and non-routine clerical duties in mail operations.

• Ensure Trust checks have proper serial numbers and correct data/create

reports

• Verified information and account bills of lading invoices.

• Directed the work of entry level associates while as the acting team lead.

• Provided customer support internal and externally.

Order Puller (seasonal)

10/04 to 2005, The Gap Distribution Center, Hebron, KY.

• Shipped and packed orders for stores worldwide.

• Doubled the amount of work orders from tickets/ received bonus.

• Pulled materials from warehouse as needed

Mail Clerk

3/02 to 2004, Outsource Management, Cincinnati, OH.

• Maintained files and records of account transactions/ and logs for

accountable mail.

• Provided customer service in an efficient manner.

• Recorded information, such as name, address, article to be repaired and

service to be rendered.

• Presorted and delivered incoming and outbound mail for local hospitals.

• Operated Neopost and Pitney Bowes meter machines.

Interests Learning about new systems and applications.

References Available upon request.

-Open to Relocating-

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