Customer Service Administrative Assistant
Resume:
JOHNINE VANBEERS
** ******** ****, *******, *.Y. 10990
PROFESSIONAL EXPERIENCE
Administrative Assistant/ Customer Service Representative November 2012 – present
• Responsible for handling administrative and customer service support functions.
• Set priorities, organized and established effective procedures for customer accounts.
• Utilized thorough knowledge to provide customers with full service information and
recommendations regarding all business products and their applications.
• Fielded, researched and resolved account inquiries and/or problems in a timely manner;
including updating computer files on all transactions.
• Interfaced with all levels of the company as well as outside contacts to facilitate in the
coordination of daily activities.
• Ensured highest quality of customer satisfaction through constant attention to detail.
Entered all transactions onto computer files, maintained and updated all
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computer files and business transactions.
• Handled all new orders and customer service inquiries via telephone, fax and
mail.
Pearson Education, Upper Saddle River, N.J. United States
Materials Management Specialist January 1997 - October 2012
• Finalizing Purchase orders on daily basis to multiple vendors
• Planning of future reprints for texts with multiple vendors.
• Source and purchase components to meet production schedule.
• Maintain current lead times on orders in production.
• Investigate and resolve invoicing discrepancies from vendors as received from Accounts
Payable.
• Assist as needed with returns of unauthorized or incorrect shipments of product.
• Expedite current orders to ensure on time delivery and notify appropriate personnel if the
shipment is delayed.
• Move product between vendors to ensure better costs per yearly contract reports with
vendors as to pricing.
• Interface with individuals inside and outside company as needed to coordinate daily
activities.
• Work in several company computer databases entering information daily for the
following programs: UOPS, SAP, PCS and Oracle.
Geiger Lumber, Tallman, N.Y. United States
Millwork Clerk/ Customer Service Representative January 1995 - January 1997
Processed all outside contractor orders and sales.
Entered all transactions onto computer files, maintained and updated all computer files
and business transactions.
Handled all new orders and customer service inquiries via telephone, fax and mail.
Transferred all account information to proper personnel for processing.
Coordinated all material deliveries, updated order information and oversaw deliveries to
make sure they were made in timely manner.
Bogen Communications, Ramsey, N.J. United States
Administrative Assistant/ Customer Service Representative January 1993 - January 1995
• Responsible for handling administrative and customer service support functions.
• Set priorities, organized and established effective procedures for customer accounts.
• Utilized thorough knowledge to provide customers with full service information and
recommendations regarding all business products and their applications.
• Fielded, researched and resolved account inquiries and/or problems in a timely manner;
including updating computer files on all transactions.
• Interfaced with all levels of the company as well as outside contacts to facilitate in the
coordination of daily activities.
• Ensured highest quality of customer satisfaction through constant attention to detail.
Rothschild, Inc. New York, N.Y. United States
Stock Brokerage Operations Associate January 1983 - January 1993
• Responsible for implementing daily operations for brokerage house.
• Processed customer orders, opened new accounts, and adjusted customer stock and
option accounts.
• Researched and resolved related discrepancies to the customer's satisfaction.
• Prepared and submitted account statements to maintain customer awareness and
communications.
• Entered orders from New York Stock Exchange to computerized transfers.
EDUCATION
Orange/ Ulster B.O.C.E.S., Goshen, N.Y. United States
Completed coursework towards Data Processing/ Secretarial Services, Certificate of Completion 1993
Warwick Valley High School, Warwick, N.Y. United States
Completed coursework towards High School Diploma 1983
ADDITIONAL SKILLS
• Strong experience in coordination and implementation of Administrative and Customer
Service functions.
• Keen ability to learn and understand new ideas and procedures.
• Strong communication skills with individuals at all levels.
• Computer experience in programs that store, track and access product and customer
information.
• Highly motivated and adaptable to diverse work situations.
Contact this candidate