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Customer Service Manager

Battle Creek, Michigan, United States
December 28, 2013

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Cynthia R. Boehmer

*** ******* ****** (C) 269-***-****

Battle Creek, MI 49037 (H) 269-***-****


Talented Human Resource professional and experienced manager able to develop effective and

efficient HR systems and processes.

Energetic leader proficient in all aspects of managing programs and consistently meets deadlines

and objectives.

Excellent knowledge of principles and procedures for personnel recruitment,

onboarding/offboarding, training; compensation and benefits, as well as personnel information

systems. Business and management principles involved in strategic planning, resource allocation,

human resources modeling, leadership technique, production methods, and coordination of people and


Effective at interacting and communicating with individuals at all levels of the organization.

Extensive experience in employee relations involving diverse work groups.

High-energy, analytical, and dependable professional who takes initiative and demonstrates good

judgment and wisdom.


Reduced turnover by 1% annually for four consecutive years by redesigning the employee recognition

and incentive program resulting in both increased participation levels and employee satisfaction.

• Administered Gallup Survey annually. Successfully used results from survey to improve working

cohesiveness of departments with both supervisor and employee input and reviewed periodically to

measure progress.

• Decreased workers compensation by 50% through the development and implementation of a safety

program which involved all staff in the responsibility of development and enhancement of a safe work


• Successfully met federal and state requirements through the management of employee file updates

consecutively for five years.

• Managed the reorganization of individual departments to best meet scheduling needs and budgetary


• Lead the creation and execution of an employee handbook .

• As a member of the Customer Service committee participated in the creation and implementation of a

Customer Service Training Module for all employees.

• Directed the development, implementation and oversight of human resources policies and procedures.

• Managed the new hire process for contractors, created offer letters and compensation pages, sent out

and processed all new hire paper work to all new employees.


Supervisory skills Benefits including 401K; STD; FMLA

I-9 process and audits Professional communications

Compensation/bonus programs Recruiting, Screening and Hiring

HR Documentation Management OSHA - HIPAA Regulations

Conflict resolution Payroll –PC Payroll/Pay eXpert/etime

Customer Service Safety committee member

Cynthia R. Boehmer

618 Linwood Avenue (C) 269-***-****

Battle Creek, MI 49037 (H) 269-***-****


Western Michigan University, Master of Public Administration, Human Resource Concentration 2001

Olivet College, Bachelor of Arts, Education 1981


ACRO Services Corporation 12/2012

- present

On Site Program Manager (Human Resources Manager Generalist)

Responsible for all HR functions in regard to employee selection/recommendation, project review and

recommendation in regard to human capital. Ongoing management of workforce through ACRO

encompassing on-boarding, problem resolution, training, termination, payroll, policies, invoicing and

salary/wage recommendations.

Currently I am considered a business partner by the various managers with the client as well as the

staffing vendors contracted for this account. This account encompasses all of Kellogg Company locations

in the United States including positions for professional, accounting, clerical, engineering, technical,

analytical, warehouse, plants and bakeries. Additionally I am responsible for the temporary hiring of sales

merchandisers throughout the US.

Current workforce is 465-500.

This is a continuation of the role with nextSource as the management contract was transferred to ACRO

and I was requested to maintain in the role. The scope was increased in respect to roles, locations and

aggregate number of employees.

nextSource, Inc., New York, NY 12/2007 to 12/2012

Onsite Program Manager for Kellogg Company (Battle Creek, MI)

WJG Enterprises Molding Company, Charlotte, MI 2/2007 to 12/2007

Human Resource Manager

Mercy Pavilion - Battle Creek Health Systems, Battle Creek, MI 8/2001 to 1/2007

Human Resource Manager Long Term Care Residence/Assisted Living

Kellogg Company - Battle Creek Plant, Battle Creek, MI 4/1999 to 7/2000

Human Resource Scheduler/Recruiter

(Contract employee via Employment Group)

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