Customer Service Quality Assurance

Jennifer M Williams

*** **** **. *********, ** **388

931-***-**** **********@***.***

Summary

Customer Service Agent

Specialize in Customer Service and Quality Assurance

** ***** ******** *******

Experience in customer service, quality assurance, employee management, working in an at home environment

Promoted from sales associate to department manager

Skills and Accomplishments

09/2000- Received certification in Adobe Photoshop

04/2011- Completed some college coursework in pursuant to degree in Business Administration.

03/2002-Pres. Successfully run household of seven children and husband.

Proficient in MS office, familiar with Citrix

Specialize in internet research

Professional Experience

04/2011- 08/2013 Alpine Access Denver CO

Customer care professional: Statement reconciliation, remove fees, coach newer employees on policy and procedure, resolve disputes, input phone payments.

01/2010-03/2011 West At Home Omaha, NE

Customer service representative: Explain billing statements, input phone payments, troubleshoot cable devices, assist customers with installation and set up, troubelshooting.

06/2007-8/2009 High Caliber Services Cookeville TN

Quality Tech: Detect defects in TIER 1 manufacturing environment, maintain ISO 900 paperwork, manage other employees, provided accurate and timely reports to management of findings.

01/2007-05/2007 Randstad Tullahoma TN

Industrial employee: Worked at Createc, Baxter and Wisco as production line employee.

04/2006-07/2007 Cortner Mill Restaurant Normandy TN

Server/ Bartender: Provide customer service, set up bed and breakfast for special occasions, provide service for dining room.

09/2001-04/2006 Stay at home mom Tullahoma TN

CEO, business manager, taxi service, chef, nurse, laundry service, maid, etc.

08/2000-09/2001 Tullahoma News and Guardian Tullahoma TN

Accounts Receivable clerk: receive and apply payments to correct accounts, bill customers for outstanding invoices

Paginator: used desktop publishing to layout newspaper pages, burned plates for newspaper print.

05/1999-08/2000 Western Sizzlin Tullahoma TN

Hostess: provide customer service for customers, clean tables, seat incoming customers.

07/1998-08/1999 Bob’s Foodland Tullahoma TN

Meat wrapper: wrap meat by means of shrink wrap and heat, rearrange display so that freshest products are in front, remove out of date products.

02/1998-07/1998 Crockett’s Roadhouse Manchester TN

Server: performed general server duties, provided excellent customer service, daily or nightly clean up, open/close dining floor.

06/1997-01/1998 Goody’s clothing store

Department manager: Manage other employees, display departments for optimal sales, take daily deposits to the bank, perform store closing and opening duties.

1993-1997 Stay at home mom

08/1991-07/1992 Twins Pizza Winchester Tn

Run cash register, take orders, minimal cleaning

Degrees

GED 1997

Personal Interests

Reading

Music

*References available upon request

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