Customer Service Technician
Resume:
TREVOR HARRIS
**** ****** ***, **** **** BEACH, FL 33415
*******@*****.***
QUALIFICATIONS SUMMARY
Results-oriented and hands on Professional with more than 19 years’ experience in all facets of
appliance repair, ATM repairs, Computer hardware, software and peripherals such as central
processing units & windows, software management. Networking protocols such as
SMTP/POP3, HTTP/SSL. Well versed in contract negotiations, project estimating, and site
management, partnership development at state and local levels. Proficient with Microsoft Office
Suite including, Word, Excel, PowerPoint®, Access and most software applications. Fast
learner, self-motivated, results oriented. Excels in fast paced environments where leadership
skills are essential.
Areas of expertise include: Computer hardware, software
ATM Repair Service First Line Repair Service
Major Appliance Repair Plumbing, Electrical, A/C Repair
Commercial project management Quality Control Management
Quality Control Management Budget Management
Forecasting & Job Costing Vendor & Materials Management
Secured company achievement awards for delivery of exceptional performance and customer service.
PROFESSIONAL EXPERIENCE
Loomis Fargo September 1994 to April 2002
ATM Service Technician 1300 NW 65th Pl, Ft Lauderdale FL 33309
Technician Services
• • Train Techs and Bank employee on
Replenish ATMs
• daily maintenance and balancing daily
Perform First line maintenance
receipts
• Service multiple ATM Locations per day
• Train bank employee on daily
• After Hours on call services
transactions
• Dispatch to 65+ incident calls per week
• Daily handling of escalated calls
East Coast Mechanicals April 2002 to March 2006
Universal Technician 1500 High Ridge Rd, Boynton Beach FL 33426
1-561- 585-9850
Technician Services
•
TREVOR HARRIS
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Professional Experience Continued
• Daily 20+ service calls • Plumbing, Electrical and Air
Conditioning repair (Residential and
• Cable Installation and Repair commercial)
• Maintain Truck Inventory • Dispatch to residential and commercial
calls
• Network troubleshooting and Repair
• Close calls when job is completed
• All major appliance repair (Residential
and commercial services) • After Hours on call services
• Residential wiring
TRIPPLE H INDUSTRIES March 2006 to May 2013
Operations Manager/Technician 8233 Bama Lane, West Palm Beach FL 33411
1-866-220-.2348
Project Management
Direct daily operations of commercial and residential, computer hardware, windows, software
•
and peripherals such as central processing units, servers, monitors, cables, LAN, WAN network
systems, printers, plotters and modems, point of sale (POS) installation and repair, Electronic
Terminal Printers installation, software Maintenance and hardware replacement, Educate and
train users in a customer support services business.
Resolving complex issues of information technology areas of SSIS
•
Voice and data networks, desktop, hardware, and applications.
•
Oversee several major commercial projects simultaneously.
•
Hands-on, in the field supervision.
•
Client & Vendor Management
• Submit major bids annually, state and local level; securing more than 60% -to-date.
• Achieve 100% of project deliverable completions while meeting strict deadlines and budget
requirements.
• Analyze Clients’ service needs and recommend alternative or additional services to best meet
Clients’ immediate and long-term business goals.
• Recognize and respond to Clients’ immediate service capacity needs in order to ensure Client
satisfaction.
Staff Development
• Establish solid, positive and productive work environment by understanding the role and needs
of all team members.
• Ensure operational excellence and adherence to company policies and project safety guidelines.
• Responsible for employee development, establishing employee performance expectations,
monitoring performance, providing performance feedback, providing counseling and coaching.
• Extensive community involvement including business partnering, networking workshops
throughout county.
• Community volunteer-related activities with community and charitable entities and organizations
throughout Palm Beach County.
VOLUNTEERISM
March of Dimes, Palm Beach County, Florida
American Heart Association, Palm Beach County, Florida
EDUCATION
Bachelor of Science Degree, Electronic Engineering 1440 Hrs. of Training • MIAMI LAKES TECH
– Miami Lakes, FL
TRAINING & CERTIFICATION
Mainstream Engineering Corporation, A+ Technician Certification Continuing Training.
AT&T Technical/ Mechanical field test ll Certification.
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