Customer Service Manager

DUPREME AMMONDS

P.O. Box **

Hartland Maine, ****3

***-***-

2696

Email: **************@*****.***

SUMMARY AND SKILL SET

. Ambitious and goal oriented; possess a drive to become successful in a

productive working environment.

. Great problem-solving skills

. Ability to defuse volatile situations, resulting in "win-win" results

. Exceptional customer service, negotiation skills and persuasive verbal

communication skills; also telecommunication experience.

. Experience With: Windows Media, I-tunes, Apple Word, P.C., Mozilla

Firefox, Explore, Adobe, Protocols L.E. Efficient in Microsoft Word &

exposed to Excel

EDUCATION

Graduate, 2002 - Woodside High School, Newport News, Virginia, Awarded

Academic Diploma

. 1st Magnet program school on Virginia Peninsula; all students were chosen

from other Newport News schools to participate in cutting edge online and

text curriculum.

. A Curriculum generated from the best information archives in the world.

The result was a multidimensional, interactive learning program that

brought education alive.

EMPLOYMENT

Head Coach, Of The Hart Land Lakers/ Maine's Youth Basket Ball League

01/09 - Present

. Responsible for building a criteria/ blueprint which would position my

team, to achieve, and maximize on all opportunities of success.

. Scouting fresh, young, talent for each up and coming season. Players who

can execute the blueprint with efficiency.

. Scheduling weekly work outs, drills, and team meetings.

. Communicating with the parents of each player.

. Building good report with each individual player, so that as head coach,

I can identify directly to the needs of any particular player.

. Setting goals for coaching staff, and team. Goals which all players, and

staff members must take seriously, and contribute 100% of themselves to

the system.

. Teach the team key principles. Principles that are is used at any

successful business, or used in an individuals personal life.

. Maintaining my teams attention, keeping them focused on their goals.

. Teaching the team about nutrition, and how the proper diet will not only

allow you to excel in sports, but also in life.

. Insuring that my team complete understands that there is a lesson even in

a loss. Making sure that they are provided with the tools to utilize

those lessons.

. Maintaining a family, friendly environment for both staff and team.

Advance Auto, Auto Parts Counter Worker/Auto Parts

Salesperson 05/07 - 10/08

Newport News, VA

. Responsible for auto parts sales for motor vehicles.

. Deal in spare parts, replacement parts, accessories, and other equipment

for cars, trucks, and other vehicles.

. Responsible for selling directly to the public and take orders over the

telephone and by e-mail.

. Worked with dealerships supplying parts to mechanics who service and

repair vehicles within the dealership.

. Also worked for wholesale dealers who buy parts at cost from

manufacturers and sell them to individual customers or other businesses.

. Sold parts for many different makes of automobiles and trucks to

customers include independent repair shops, service stations, self-

employed mechanics, and people who do their own car repairs.

. Counter workers also work for retail automobile parts stores. In large

trucking companies and bus lines, counter workers supply parts to

mechanics who keep the fleets in good repair.

. In addition to selling parts, I order parts and store them in the

stockroom.

. Responsible for finding parts and tools when customers ask for them.

. Familiar with the appearance and purpose of thousands of parts.

. Use catalogs and price lists to identify parts customers need.

. Used computer on network to look up parts needed by customer.

. Assist in formulating and organizes program plans and schedule for

seasonal and year-round activities such athletic leagues, aquatics

programs, special events and monthly program calendar of daily

activities.

. Enforce safety and operating procedures and provide for maintenances

needs including compliance with health and safety codes and building

codes.

Verizon, In/Outbound Call Center Representative 11/06 - 09/07

Newport News, Virginia

. Responsible for receiving an average of 100-130 calls a day from

customers regarding claims, statements, verifications,.

. Daily objectives include, seeking new service or solving issues related

to existing accounts in an exciting, high-energy workplace.

. On a day to day basis I was primarily responsible for assisting customers

with disputes as well as contacting customers and renegotiating

installation dates.

Spoon's Family Restaurant (Part Time) Newport News, Virginia 06/04 -

09/06

. Work For family owned business as shift leader.

. Responsible for three personnel and the preparation of meats on a live

grill.

. Distribute food using appropriate food handling and sanitation

techniques.

. Uses theories and practices of food safety and public health protection,

maintain inventory; track receipt.

. Responsible for preparing food that was delivered and sold on Ft Eustis

via too mobile units.

. Use cleaning agents, products and equipment. Deal with people in a manner

which shows sensitivity, tact, and professionalism.

Carpe Diem Artist Development Group/ Intern 12/03 - 08/06

New Paltz, New York

. Daily responsibilities were to gain knowledge of mixing consoles, perform

"live" mixes from multiple audio sources.

. Familiarity with digital audio software.

. Responsible for installing, maintaining, and performing preventative

maintenance on all technical equipment necessary to support studio show

production and post production editing.

. Assisted in equipment and facility preparations for live production.

MCI, In/Outbound Representative 11/01 - 12/03

Newport News, Virginia

. Under the direction of the call center manager performed all aspects of

customer service.

. Independently handled an exceptionally high volume of phone calls in a

fast paced environment; it was necessary to demonstrate a strong customer

focus and have strong telephone experience.

. Close to the closing of center, extreme courteousness was necessary in

order to correspond with many angry customers.

. Ability to analyze complex information, independently solve problems by

applying concepts and using basic good judgment when speaking with

difficult customers.

. Possess an ability to explain complex technical information in layman

terms. Center closed due to outsourcing.

Wendy's Fast Food Restaurant / Food Preparation, Worker and Cashier

06/98 - 09/01

Newport News, Virginia

. Performed routine, repetitive tasks such as readying ingredients,

composing salads, preparing hamburgers and French fries.

. Daily objectives were to insure that all customers, received well cooked

products, and fresh vegetables.

. Work hours varied: early mornings, late evenings, holidays, and weekends.

. On-the-job training began with basic sanitation and workplace safety

subjects and continued with instruction on food handling, preparation,

and cooking procedures.

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