Customer Service Sales

Deborah Gleason

Retail - Administrative Assistance - Customer Service

*** ****** ****, ***. ** - Seneca, PA 16346

*********@*******.*** - 814-***-**** / or / 814-***-****

Essential Capabilities

• Knowledgeable execution of principles, standards and procedures for maintaining confidence and providing

consistently excellent customer service.

• Well organized and motivated with ability to set, achieve and exceed goals in team and lone efforts with or

without supervision.

• Proactive and effectively able to recognize and respond to rapid changing priorities.

• Proficiently skilled in retail and direct sales; also bookkeeping, and file management.

• Knowledgeable use of internet, personal computers, and peripheral office equipment: multi-function copy,

scan, print and fax machines, multi-line telephone switchboards, digital postage meters, point of sale registers,

electronic check and credit card machines,

• MS Office: Word, Excel, Outlook, Publisher and more with ability to quickly learn and utilize new skills.

WORK EXPERIENCE

Greeter/Administrative Assistant

Manpower Staffing - Oil City, PA - September 2013 to October 2013

• Executed procedures established to open and close front desk and computer resource center.

• Greeted customers and visitors, provided customer service, information and assistance; assessed and

recorded services requested to ensure professional assistance.

• Operated switchboard, answered and redirected calls; delivered messages; utilized all-in-one copy, print,

scan, fax, and email system to send reports and records.

• Utilized business databases online to verify confidential information and confirm services executed.

• Maintained accurate and current business schedules for administrative members.

• Compiled and sent weekly reports to associated administrators.

Administrative Receptionist

The Country Club - Meadville, PA - April 2012 to June 2013

• Greeted members, vendors and visitors; provided information and assistance.

• Operated switchboard; answered and rerouted incoming calls, took and delivered messages; called vendors

to request information and services, order supplies, and resolve credit issues.

• Represented club as point of contact for information regarding membership.

• Provided clerical assistance for management teams and staff in all departments; also photographed special

events and performed updates on website.

Cashier/Telephone Operator

Northpointe Automotive - Seneca, PA - July 2010 to June 2011

• Executed established policies and procedures to maintain dependable business schedule and provide

customer service.

• Greeted customers, visitors and vendors; provided customer service, assistance and information.

• Processed invoices and financial transactions for Parts and Service Department customers.

• Provided clerical assistance for management teams and staff in all departments.

• Produced and maintained accurate systematic records of all accounts.

• Initiated and executed requisition and return procedures to prevent lost and misplaced files.

• Performed end of day accounting, secured cash receipts, and closed office.

Proprietor/Service Contractor

A Broad's Painting Service - Saegertown, PA - July 2009 to July 2010

• Managed business; advised prospective customers, scheduled appointments and surveyed work orders

requested, calculated and presented service estimates.

• Prepared and signed business contracts, obtained supplies, scheduled work orders, and completed services

contracted to guarantee customer satisfaction.

Cashier/Sales Associate

Big Lots - Meadville, PA - March 2009 to December 2009

Responsibilities

• Followed policies and procedures; calculated and verified beginning and ending cash register balances.

• Greeted shoppers, provided knowledgeable assistance, proficient cash register operations, and customer

service.

• Assisted management and staff in all departments; handled customer inquiries, exchanges, returns, and

answered incoming calls at service desk, helped clean and replenish stock and front end supplies, also

participated in receipt and distribution of warehouse merchandise.

EDUCATION

Vocational in Distributive Education (Retail, Marketing, and Management)

Venango County Vocational Technical School - Oil City, PA

Diploma in General Studies

Cranberry Area High School - Seneca, PA

Certificate of Completion in Medical Terminology

Venango County Vocational Technical School - Oil City, PA

Certificate of Completion in Medical Office Management

Venango County Vocational Technical School - Oil City, PA

ADDITIONAL INFORMATION

Direct Sales Consultant/Unit Organizer/Manager - Princess House, Inc. - 5 years.

Exceeded sales and recruiting goals set by Princess House, Inc. as a Consultant in first year of business;

achieved third highest sales in tri-state region of NY, OH, and PA; promoted to Unit Organizer / Manager;

recognized nationally in Maui, HI; awards included a 10% bonus on combined sales, plus an all-expenses paid

trip and stay for two at The Hyatt Regency in Kaanapali, Maui, HI.

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