Customer Service Manager

ARGELIA L. GAON

San Antonio, TX *****

210-***-****

OBJECTIVE:

EXPERIENCE:

****-**** * &K RIVER INC. San Antonio, TX

OPERATIONS MANAGER

. Bi- Lingual (English / Spanish)

. 2008 Increased retail sales by 30% companywide

. Human Resources-Screened, hired, trained, terminated employees, bi-

weekly payroll entry to include reviewing time worked, maintaining and

approving personal, vacation and sick time off schedules.

. Employee Management- Staff of 40+

. Operations-Scheduled staff throughout all 7 stores by coordinating and

ensured coverage.

. Buyer-Traveled to Markets, local wholesale businesses to resource new

product. Also priced and distributed product to all stores.

. Merchandising-Implemented and mentored employees in merchandising

techniques and promoting incentives to improve overall store sales.

.

2005-2007-RESTORATION HARDWARE, San Antonio, TX

ASSISTANT STORE MANAGER

. Opening and closing duties, scheduling, merchandizing, setting sales

goals, coaching problem solving, customer orders, delivery, training

staff, stocking, sales and customer service.

11/05-10/06- BED BATH BEYOND

FRONT END STORE MANAGER

. Customer service, scheduling, bridal consultant, merchandising,

training cashier and customer service staff, cash handling, filing,

maintenance, stocking, sales

2001-2002 -RACK ROOM SHOES

ASSISTANT STORE MANAGER

. Responsible for opening, closing duties, receiving-merchandising,

maintenance, sales, daily deposits, stocking, inventory control-

delegating duties

EDUCATION: ST. PHILLIPS COLLEGE, San Antonio, Texas

COMPUTER SKILLS: Microsoft Word, Microsoft Excel, Familiar with POS

systems

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