Sales Customer Service

HEATHER LYNN AHRENS

**** *. ******* ****** **** B, Chicago, IL. 60605 • Cell: 312-***-**** • ******@***.***

OBJECTIVE

Aggressive and passionate business savvy individual seeks a dynamic career in Specialty

Pharmacy/Pharmaceutical Sales utilizing strong interpersonal communication skills to

establish lucrative accounts and build a loyal client base.

PROFESSIONAL STRENGTHS

Exceptional sales professional with proven ability to assess client needs and efficiently

promote company services while developing and maintaining productive relationships with

assigned territory healthcare providers and their staff to further the goals of the company.

Highly motivated self starter with superior persuasive interaction skills. Strong closer;

expert in rapport and client trust.

Highly Goal Oriented

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• Reliable Team Player

• Consistent Account Management

• Detailed Strategic Planner

• Impeccable Communication Skills

• Dedicated Professionalism

• Client Development Focused

• Successful Collaborative Business Initiatives

• Concise Market Analysis

• Loyal Company Employee

• Impressive Reputation

WORK HISTORY

Sales Consultant Elk Grove Village, Illinois

Orsini Jan 2013 to July 2013

Evaluate, develop and implement a successful

strategy to prospect and target a potential

Specialty Pharmacy market share in Illinois for

specific disease states.

Deerfield, Illinois

Specialty Pharmacy Territory Sales Manager

Jul 2006 to Aug 2012

Walgreens

Specialty Pharmacy Sales Representative focusing on specific high end medications and

services that support chronic disease states such as HIV/AIDS, Hepatitis C, HGH, Organ

Transplant, Oncology, Multiple Sclerosis, Crohn's Disease, Psoriasis and Rheumatoid

Arthritis. Identify, cultivate and continually increase territory revenue growth yearly by 15

20%. Effectively manage established accounts in Illinois and Northwest Indiana.

Enthusiastically represent Walgreens while providing service and support to top prescribers

in addition to partnering with local pharmaceutical representatives, all Walgreens business

units, non profit organizations, and case managers.

Develop and maintain strong relationships with assigned territory healthcare

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providers and their staff to further the goals of the company

Salesforce.com, Compass, Microsoft Office 2003, 2007, 2010, Internet Explorer,

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Lotus Notes, Outlook

Competitive Market Analysis, SWOT, Monthly Highlights, GPS

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Prepare, implement and execute effective results driven account call plans and

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follow up

Utilize reporting tools provided to exceed territory goals

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Create informative iPad2/Powerpoint presentations for meetings and in services

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Prospect for new business and evaluate the sales potential of existing customers

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Current knowledge of competitor products, service offerings and activity

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Consistently interact and connect with all other Walgreens business units

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Work closely with community non profit organizations

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Initiate Pharmaceutical Representative Relationships

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Sales Manager Glenview, Illinois

C&M Pharmacy Nov 1998 to Jul 2006

Researched, identified, cultivated, increased growth, and maintained accounts with

prescribers, nurses, case managers, social workers that specialized in HIV/AIDS, Organ

Transplant and Mental Health. Provided superior pharmacy services and support to

accounts and end users by offering innovative unique services tailored to the individual

client.

Built and retained contacts with potential patient referral sources including, but not

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limited to, social workers, nurses, doctors or any other hospital personnel in Illinois

• Actively participated in hospital events, support groups, seminars and related

workshops which would contribute to the enhancement of the employer's business

• Prepared weekly account highlights and appointment schedule

• Developed and nurtured productive relationships with appropriate agencies

• Interacted with referral sources regularly to advance relationships and provide

quality customer service

VOLUNTEER EXPERIENCE

Children's Programming/Special Events Director Chicago, Illinois

University of Chicago Pediatric Infectious Disease Aug 2001 to Present

I facilitate, plan, coordinate and execute special activities for infected and affected clients

and their families under the medical care of University of Chicago Pediatric Infectious

Disease Department.

Back to School Ice Cream Social

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• Peer Support Groups

• Educational Programs

• Patient Holiday Celebration

• Annual Fundraising Gala

• Organizing Volunteer Participation

Wish Granter Greater Illinois Chapter

Make A Wish Foundation Jan 1999 to Present

As the first point of contact, I meet with the child to get to know him/her and document

their wish request in great detail. After the paperwork is submitted and wish is approved,

the family is notified and the MAW staff implements the necessary steps to fulfill the wish.

Make appointment for initial visit to home or hospital

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• Conduct informal child/family interview

• Verbal and or written wish verification

• Prepare paperwork

• Submit for approval process

AFFILIATIONS

Ruth M. Rothstein Core Center ~ Circle of Love Board Member ~ 2001 to Present

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University of Chicago Comer Children's Hospital Infectious Disease Friends Against

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AIDS Board Member ~ 2002 to Present

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