KIMBERLEY MONROE

**** ****** *****

Columbus, Ohio 43231

acbvoq@r.postjobfree.com

614-***-****

SUMMARY

Experienced and knowledgeable Information Technology Professional seeking

to contribute training and acquired skills within a Tier One Technical

Support and/or Help Desk role. Work well independently, or in a group

setting providing all facets of computer support such as troubleshooting,

installations, and maintenance. In-depth knowledge and understanding of

numerous software packages and operating systems. Skilled in providing

Customer and End-User Help Desk Support. Easily identify and resolve

technical issues and concerns.

Qualifications:

Technical help desk experience

Internet Browser IE9, IE8, IE7,Chrome, Mozilla, Vista

Computer applications

PBX Telecom

Information security

Knowledge of streaming video platforms

Graphic design programs

AS/400

Active Directory

Computer applications

Network improvements/repairs/upgrades

Windows 7 Upgrades

Vendor/Client relations

Data backup/retrieval

EDUCATION

Coastal Carolina Community College, Jacksonville, NC

TECHNICAL SKILLS

Microsoft Access, Excel, Word, Outlook Beginning and Advanced SQL Query

EXPERIENCE

Mediware Information Systems 06/2012 - Present

Provided computer help desk support via telephone communications with end-

users.

Performed diagnostics and troubleshooting of system issues, documented help

desk tickets/resolutions, and maintained equipment inventory lists.

Assist pharmacists and billers with medical, pharmacy claims

Continental Office - Columbus, OH 10/2010 - 12/2011

IT Analyst

Deploy new machines including laptops, desktops, setting up and configuring

hardware.

Handled configuration from XP to Windows 7 on existing machines

Blackberry, I pad, cell phone support

Backup server maintenance

Supported graphic design software

Discover Financial - New Albany, OH 03/2010 - 10/2010

IT Analyst

End User support for Discover Financial project Network connectivity

support and troubleshooting offshore support with VM ware

Call volume monitoring

Password reset for RSA token authentication Blackberry support

Lotus Note

Nationwide Insurance - Dublin, OH 10/2008 - 03/2010

Telecom Analyst

End User Support for Blackberry Enterprise User Wireless support for air

cards being deployed to laptops

Vendor contact concerning users billing for expense reports Password resets

for mobile devices

Blackberry Enterprise Server Administrator Siebel Assistance

VPN troubleshooting while maintaining proprietary security Lotus Notes

support

Windows NT/2000/XP support

Verizon Wireless - Dublin, OH 01/2001 - 03/2008

National Accounts Coordinator

Led team in new product rollout of the Motorola Q smart phone

End user support for high volume customers with 50,000 + line attainment

new and replacement equipment processing

Billing assistance with Vision systems Excel update monthly cancellations

Troubleshooting via email and call in

Customer advice while following the SOX and FCC regulations

ADDITIONAL INFORMATION

Coursework: Speech and Communication, Sociology and Psychology Professional

Development, Coastal Carolina Community College, Jacksonville, NC

Contact this candidate