Customer Service Manager

Objective: Passionate, energetic, and goal-oriented professional with a

track record of consistently meeting and exceeding established goals,

objectives and deadlines seeking a new challenging and exciting role to

further career.

Professional Experience

Restaurant Manager (12/10 - 08/12) Layalina Restaurant, Las Vegas

Managing 8 employees, coaching and training on policies and procedures,

delegating responsibilities, supervising tasks to completion correctly and

on time.

Maintain contact with cashiers to ensure correct policies and procedures

for cash and check handling and closing are followed by staff.

Follow all health and safety regulations and ensure dining area and kitchen

exceeded companies standards of cleanliness.

Keep inventory form and stocking area updated daily

Providing exceptional service and maintaining a level of professionalism

that will make guests want to return

Effectively communicate with staff, including chefs in order to fulfill and

address any issues or needs requested by guests and or other employees

Manager (09/08 - 12/10) T-Mobile UK, London, UK

Providing exceptional service in London's flagship store

Using T-Mobile SERVE training was able to reach and exceed individual and

store targets on a month to month basis

Complete weekly/daily stock control checks and monthly stock takes

Managing daily operations in a high volume, high pressure environment while

producing flawless presentation.

Monitor staff progress against weekly goals and completing monthly reviews.

Ensure contracts and cashing up procedures are up to date.

Sales Advisor/Sales Supervisor (09/05 - 09/08) O2 UK, London, UK

Supported store manager in reaching and exceeding store targets while

providing exceptional customer service

Top sales person in the region for 2 consecutive months

Facilitate communication within the branch conveying O2 policies and

procedures

Trained employee's to score 100% in O2 monthly Mystery Shop evaluation

Ensure presentation of store, including work areas exceed O2 standards and

quality.

Manage store in all capacities in absense of management

Computer Programs and Skills

Microsoft Office, Adobe

Education

London South Bank University

Criminology

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