Customer Service Technician

Rik Haines

Information Technology Specialist, Quality Expert, Team Management

Philadelphia, PA 19146 • 267-***-**** • **********@*****.**.**

Previous Position: Flextronics Ford Contract (2013)

• Quality Team Lead (Manager), Second Shift

Previous Duties: Flextronics IBM/Lenovo Contract (2011 to 2013)

• Quality Auditor

• Wireless Diagnostics and Repair (Level III)

• Exception Technician (Level II)

• Diagnostics and Repair Technician (Level I)

• LCD Screening and Diagnostics

• FIS (Factory Installed Software) Audit

Other Duties: Flextronics IBM/Lenovo Contract (2011 to 2013)

• Customer Service and Satisfaction

• Special Projects Technician

• Repair Technician Trainer

• Microsoft Office 2003, 2007, 2010

Other Skills: Self-Employed, Wales, U.K. (2003 to 2010)

• Independent Part-Time Sales Representative

• Part-Time Student (Visual Basic Programming)

• Home Network and Internet

Previous Experience: Solectron (acquired by Flextronics) DELL Contract (2000 to 2003)

• Process Control Specialist (Manager)

• Escalation Technician (Level II)

• Diagnostics and Repair Technician (Level I)

Education:

• Information Technology - Peirce College Online, Philadelphia, PA (2012 to Current)

• Certification in Visual Basic Programming - Home Learning College, Kent, U.K. (2008)

• Graphic Arts Technology - State Technical Institute, Memphis, TN (1994)

References: Available upon request

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