Customer Service Representative

Valerie Torchon

Contractor - Verizon Wireless

West Orange, NJ

********@*****.*** - 201-***-****

Secure a position that will enable me to use my strong communication & organizational skills, customer service

background and my ability to work well with people.

WORK EXPERIENCE

Contractor

Verizon Wireless - Basking Ridge, NJ - July 2010 to Present

Customer Service Representative-Supply chain

• Communicate with the warehouse and vendors to solve shipping discrepancies

• Resolve all inquiries and respond to all emails in a timely fashion.

• Obtain and evaluate all relevant information to handle inquiries and complaints

• Process refund; submit claims forms to shipping carriers for lost/stolen items.

• Work with an Inventory Trouble Ticket System (ITTS) to resolve issues and discrepancies submitted by the

CSR on the field.

• Completes supporting paperwork and data entry as required

• Create information received from vendors and enter on spreadsheets

Customer Service Representative

Open Road Nissan - Morristown, NJ - February 2007 to October 2008

Work closely with the General Manager to ensure all customer issues and concerns are resolved promptly.

• Assist with answering phone calls and greeting service customers promptly in a professional and courteous

manner.

• Engage with customers.

• Make daily follow up calls to customers who have service concerns in attempt to resolve any concerns.

• keep records of customer interactions and transactions

Teller

Valley National Bank - Union, NJ - April 2006 to November 2006

Promote and maintain positive relations with all contacts, customers and potential customers

• Enter customers' transactions into computers in order to record transactions and issue computer-generated

receipts.

• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.

• Perform clerical tasks such as typing, filing, and microfilm photography

• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using

computers, calculators, or adding machines.

Account Manager-Retention

Vonage - Holmdel, NJ - August 2005 to March 2006

Call Center)

• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.

• Identify opportunities to turn dissatisfied customers into happy customers.

• Payment extensions and payment arrangements.

• Serve as a customer advocate while adhering to all regulatory requirements

• work simultaneously with multiple computer applications and databases

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and

comments, as well as actions taken

• Create information received from customers and enter on spreadsheets

• Identify opportunities to turn dissatisfied customers into happy customers.

EDUCATION

University/Public Administration

Kean University

ADDITIONAL INFORMATION

Skills: Strong PC (Windows, MS Office, Excel, Internet, Outlook, Words) and data entry/typing skills.

• Strong Interpersonal communication skills.

• Problem analysis and problem solving.

• Organizational skills and customer service orientation.

• Adaptability and ability to work under pressure.

• Ability to manage multiple projects simultaneously.

• Excellent communication skills both written & verbal

• Pay close attention to detail and the ability to prioritize and meet deadlines

Contact this candidate