Customer Service Sales

Charles Jones

Billing Specialist at Medical Necessities, LLC

*******.*****@*****.******.***

Summary

Growing business professional skilled at customer service and accounts receivable. Proven leadership and

management skills for over 3 years.

Experience

Billing Specialist at Medical Necessities, LLC

October 2011 - Present (2 years 3 months)

-Power User on Brightree Software Implementation Team

-Created financial reports to track DSO and collections on items sold

-Achieved 88% collection rate on assigned sales

-Coordinated incontinence supply program resulting in increase in clientele

-Collected $80+K of $130K outstanding unassigned sales with 120+ DSO

Customer Service/Sales Representative at StarTek

June 2011 - October 2011 (5 months)

-Met upsell sales metrics for AT&T

-Assisted in maintaining high customer retention rate

-Responded courteously and efficiently to customer inquiries via phone

-Provided technical support and help desk functions for customer inquiries

-Resolved issues related to customer hardware and software, connectivity, product function or inventory

-Answered questions regarding billing, service, features, activations and account information changes

Graduate Hall Director at Arkansas State University

July 2009 - May 2011 (1 year 11 months)

-Managed a 470 bed co-ed residence hall

-Supervised 21 Resident Assistants

-Managed 24-hour customer service desk staffed by 26 college students

-Administered hall budgets

-Completed occupancy reports

-Reported and followed up on maintenance and housekeeping concerns in and around the residence hall

-Coordinated an efficient and customer centered check in/out process

-Coordinated Resident/Community Assistant (RA/CA) on duty rotation

-Assure the residence hall is secured, supervise emergency procedures, and educate residents concerning

safety

-Served as daily communication link between Area Coordinator’s office and residence hall

-Maintain an accurate key inventory; submit key inventory monthly

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-Complete and turn in time sheets for hall employees

-Promote individual and team development in staff

-Co-facilitated two-credit hour Introduction to Leadership class

-Interviewed prospective employees at the Southern Placement Exchange (Job Fair)

Skills & Expertise

Sales

Customer Service

Leadership

Time Management

Microsoft Excel

Education

Arkansas State University

MBA, 2009 - 2011

Southeast Missouri State University

BS, Management Information Systems, 2005 - 2009

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Charles Jones

Billing Specialist at Medical Necessities, LLC

*******.*****@*****.******.***

Contact Charles on LinkedIn

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