Customer Service Engineer
Resume:
Steve Glaze
Rockwall, Texas **032
Cell-972-***-****
OBJECTIVE
To obtain a challenging position that will utilize my experience and offer opportunities
for personal and professional growth.
EMPLOYMENT HISTORY
06/2010-12/13 Atlas Copco Drilling Solutions
Buyer/Planner (08/2012-12/13)
Purchasing agents for hydraulic motors and pumps
Shop Job Planner (9/2010-8/2012)
Created work orders
Warehouse (6/2010-9/2010)
General warehouse duties
07/2008-01/2009 Snelling & Snelling (Eltek Valere) Richardson, Texas
Shipping Supervisor
Managed a team in shipping operations which consisted of scheduling picking, packing
and packaging operations.
06/1973-07/2008 Lineage Power Systems (formerly Tyco Power System, Lucent
Technologies, AT & T, Western Electric) Mesquite, Texas Manufacturer of Power
Supplies, company name changed several times due to new ownership.
Sales Order Management/Customer Service (08/1997-07/2008)
Manage orders for AT&T that is 1.3 million dollars a year in revenue.
Prepared Return Material Authorizations for return material, data entry, handled 1-800
out of service issues and customer request for shipment status, and investigate blocked
invoices.
Dedicated single point of contact (SPOC) for named customer list
On time delivery for customers.
Includes proactive communication of shortages and potential missed commitments
Drives standards in commercial terms, conditions and policy.
Manages customer issues through escalation process.
Communicates customer requirements in the product allocation process.
Order Management for Engineer, Furnish and Install (EF&I).
Shipping Clerk (01/1993- 08/1997)
International pack Specialist, load shipments for all outbound carriers, set up
Shipping machines for UPS, Airborne, and Federal Express.
Process Checker (06/1973- 01/1993)
Process checked material produced for Circuit Pack shop.
1990-1991 CPI International Town East Mall Mesquite, Texas
Security Guard
Performed Mall security and customer safety
Lot patrol
Assistance with shop lifters
TRAINING
Excel 97 and Word 97-July 1997
SAP - December 1998
7 Step Quality Improvement Process-May 1990
REFERENCES
Available on request
Contact this candidate