Registered Nurse Customer Service

Aretha Harden

**** ******* ****** *****, *******, NC 27612

**********@*****.***

(919) 793 - 8968

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education

Diploma, East Orange High School

1992

skills

I am seeking employment within an organization where I may utilize my

excellent learning, record keeping, and multi-tasking abilities. I have an

advanced analytical and investigative skill set and leadership abilities;

my prior professional experience has positively enhanced time management

and organizational skills. I am also experienced in: creating and

maintaining electronic filing systems, clerical duties; have advanced

keyboarding and 10-key alphanumerical data entry operations; and

proficiency using Windows O/S (MS Word, PowerPoint, Excel, Access and

Outlook) Onesite,

professional experience

Camden Leasing Trust 2012 - 2013

Leasing Consultant (Raleigh, North Carolina)

. Clerical duties/work, office automation, files and updates sensitive

personnel, current residents and prospective tenant records; maintain

historical records of services performed on properties and both vacant

and occupied units. Generate, prepare and escalate all

daily/weekly/monthly and annual reports.

. Interview prospective tenant(s) via numerous channels of communication

(e-mail, telephone, face-to-face); gather, investigate and analyze

documents detailing financial status, individual and/or joint budget

and desired location of required quarters.

. Assist prospective tenant(s) in the accurate completion of legal

documents required for residency; verify and ensure accuracy of legal

documents; provide additional administrative support to prospective

tenant(s) through explaining and discussing industry standard laws and

regulation.

. Schedule meetings between property holder(s) and prospective

tenant(s); assist in the negotiation process and the closing deals;

stay abreast of industry standards and trends of housing market; scout

potential clients, tenants and property holders.

Fresenius Medical Center 2007 - 2011

Care Representative (Waukegan, Illinois)

. Clerical duties/work, office automation, files and updates sensitive

patient records. Prepare and process documents for requests of new

and existing patient accounts, to include: adding, verifying, and

maintaining, and updating prescriptions, processing payments and

issuing credit toward returns and refunds.

. Manage and respond to telephone/voicemail, facsimile and other

electronic client and patient requests; provide general customer

(clients and patients) support; provide timely and efficient

adjudication of client, patient, and registered nurse(s) requests and

complaints.

. Process and track shipment of hardware and other medical equipment;

calculate fees and prepare revolving orders. Confirm travel and

receipt of all national prescription and medical equipment orders.

Ensure requested medical equipment and prescriptions are available and

stocked for shipment.

Experient 2005 - 2007

Customer Service Representative II (Deerfield, Illinois)

. Clerical duties/work, office automation; communicate with clients and

customers through numerous channels of communication (telephone, e-

mail, telephone, and facsimile) complete requests for travel and

secure travel arrangements accurately

. Supervised employees - provide coaching, motivation support and

counsel to assigned and other subordinate personnel; manage escalated

calls - manage all areas of customer support (requests, questions,

complaints and billing); processing payments and issuing credit toward

returns and refunds

Contact this candidate