Manager Customer Service

ROBERT D. FISHER

***** ** ******* **., ********, OR 97229 Cell: 503-***-**** Email:

******.*.********@*****.***

FINANCE MANAGER

Objective: To Join a world Class Organization and pursue a career that

utilizes and benefits from my assets gained by a diverse background as a

Finance Manager

Qualifications Summary:

o 20+ years of Proven Business Operations in Finance and manufacturing

operations

o 10 years of Finance Reporting, and Business Controlling Skills

o Strong Business Analysis, Costing, Process Improvement, and New system

design

o Trustworthy and Humble Leader, Able to work with business systems to

implement process change

o Currently taking Business Analyst certification- creating requirements,

validating solutions

o Ability to Breakdown and understand process and advocate for improvement

using Lean Six Sigma tools

o Raised awareness of critical problems with software, hardware and tribal

knowledge using data analysis

Professional Highlights:

* Nike Inc. - Contract, Sr. Business Systems Analyst

Apr 2013 - July 2013

Reviewed SAP reporting process to identify Confidential Information

Breaches with end users.

Designed and implemented new process for Nike Information Risk Management

(IRM) review of SaaS contracts and other cloud service contracts.

. New process resulted in shorter review process and identification of

potential security risks in end user information transfer

. Worked with remote groups such as Payroll, Benefits, Corporate

Services and Legal, to gather and document SaaS contracts Information

Security policies

. Built training and transition requirements for future coaching of IRM

acceptance of information security process, conformed to standards,

processes and policies

. Created project plan, reports and consulted on best practice

configuration of systems and complex business requirements of SaaS

contract reviews

* Daimler Trucks N.A. - TOS (Lean) Indirect Process Manager

Mar 2008 - Jan 2013

Applied Lean process improvement systems to back office operations in

Finance to reduce process time, increase information quality and Flow.

Taught basic Lean concepts to over 400 Finance employees at multiple

locations. Taught Lean concepts to other business areas, supported

multiple process improvement activities and workshops.

. Lead small finance group to improve manual Authorization for

Expenditure process in two phases

. Replace slow manual paper approval/signature processes for capital

projects using lean tools to identify bottlenecks, reduce waiting

time, and increase information flow with electronic Workflow process.

Model was cornerstone to future workflows for corporate approval

process on global basis

. Created other workflows in Benefit Trust Payment, and Asset Management

Portal

. Developed and tracked hundreds of Continuous Improvement events saving

time, increasing information flow and quality in Finance and IT

department

. Successful Microsoft SharePoint onboarding, designer and

administrator, for 15 sites, and rolling out end users instructions

* Daimler Trucks N.A. - Cost Projects Analyst

Mar 2004 - Mar 2008

Analyzed purchase commodities and implemented outsource plant non-core

technology, increasing plant efficiencies. Experienced SAP user, with

focus on controlling module using Cost Elements, Cost Center, internal

orders and project related spending channels.

. Managed and implemented multiple new product development projects

supporting Engineering, Purchasing, QA and Materials

. Consulted with manufacturing plants, and New Product Development to

implement new products.

. Lead multi-functional research group to outsource manufacturing

processes and implement new suppliers, reducing operating costs

. Audited corporate cost savings initiatives with purchasing,

engineering and manufacturing engineering

* Daimler Trucks N.A. - Portland Truck/Parts Plant Controller

Mar 2001 - Mar 2004

C-level management reports and assisted Corporate Asset management team

to clear all Assets from Depreciation/Tax tables after closing and

consolidating Western Start Plant assets. Managed strategic operating

plans for $10 million capital and $110 million expense budgets for two

plants.

. Participated in large Kaizen event by removing old inventory from the

Engine assembly area (5s) designing and transitioning to a supermarket

layout including water spider to pull parts towed carts with engine

assembly

. Used Lean principles by measuring errors, using Just in Time tools,

Kaizen, process mapping, Six Sigma and the Toyota production system

methods in Engine Assembly. Results immediately decreased errors

impacting increased quality, and increasing throughput

. Applied process improvement to back office problems, by redesigning

delinquent invoicing process solutions and other plant purchases with

P-Card and invoice solutions

. Supervise team members for dual plants physical inventories, preparing

closing reports and review working documents for internal and external

auditors

* Freightliner LLC - IT Controller

1997 - 2001

Produced complex financial reporting to Daimler's Information Technology

organization. Performed complex accounting activities such as

measurement of KPI's, evaluation for IT contracts and activities,

preparation of journal entries, account reconciliation, monitoring

controls, and reporting.

. Performed highly complex analysis of financial results and forecasting

for IT organization with financial reporting.

. Perform advanced financial modeling for IT projects and initiatives.

Provide financial decision support for IT management and financial

support during contract negotiations.

. Coordinate with major IT vendors concerning contract pricing, invoice

requirements, payment processing, and internal allocations.

. Conduct preliminary review of financial reports prior to final close

of general ledger; provide guidance and direction to team members

regarding closing responsibilities with working knowledge of GAAP.

. Research and analyze assigned and overall financial results and

investigate and explain variances to expectation.

. Understand and maintain assigned account/transaction or process from

inception through approval, measurement, recording, reporting and

monitoring following financial controls in compliance.

* Freightliner Corp - Sr. Financial Analyst/Sr. Cost Analyst

1991 - 1997

* Freightliner Corp - Sr. BOM Coordinator Contractor

1990 - 1991

Other Employment

* Power Engineers - 69KV to 230KV Power line and Substation Designer,

inspector 1981 - 1989

* Circle A-W Products - Laborer and Electrical/Mechanical Designer

1978 - 1981

Education/Certifications/Affiliations:

University of Idaho

BS in Production Operations Management, Minored in Mechanical Engineering,

Emphasis in Operations, Quality Control analysis, Cost Accounting,

Manufacturing Engineering -1989

Completing LEAN Practitioner and Business Analysis - Certification,

Portland State University 2012-2013

System Experience/Essential Abilities:

Environments - Microsoft SharePoint designer and administrator, Microsoft

Suite 2007, & 2010, Six Sigma Green Belt - 2009. Superior customer service,

and on-time delivery as a Cost Projects Controller.

Volunteer Work:

Oregon Gymnastics Academy - General Board Member and Bingo Representative

2006 - 2012

Sunset High School College and Career Mentor

2013

Coached and managed Boys & Girls Soccer, Boys Baseball, Girls Softball,

Girls' Basketball 2003 - 2013

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