Customer Service Quality Assurance
Resume:
BRIDGETGAIL BURTON
**** ************ **, *********, **. 30294
*****************@*****.***
overview
A highly motivated person, professional with a verifiable record
of accomplishment spanning ten years. Highly creative, recognized
as a results-oriented and solution-focused individual. Areas of
strength include:
Accounts Payable Accounts Receivable
Aged Collections Inventory management
Organizational Skills Quality Assurance
Computer Literacy Time Management Skills
Work as Team Player Research Abilities
education
Associate of Arts Degree: Accounting 2004
Asher School of Business, Atlanta, GA
Bachelor of Science Degree: Accounting and Concentration in
Acquisition Contract Management
Strayer University (Currently Enrolled) Graduate in October 2014
computer skills
Types 50 wpm, Data entry 10000 kspm
Advanced knowledge :Microsoft Word, Excel, Access, and Outlook
AS400, SAP and some experience with Red Prairie
Experience using UPS Dispatch system, multi- phone line
PROFESSIONAL EXPERIENCE
Quality Assurance 05/13-Present
Tyco International Distribution, Lithia Springs,
Verify purchase order and ensure product is accurate, no defects
or damage when received.
Manage all inbound parts received, label products, update
inventory on Red Prairie system.
Ensure product price is accurate and loaded in the system.
Create locations in zones; delete obsolete and damaged parts from
the system. Cycle count locations, and ensure allocated parts are
available for sale.
Work Center Scheduler/ Administrative
(3/06-04/07) rehired (01/11-6/12)
Delta Airlines/ Aerotek Aviation, Atlanta, GA
Answered multi-phone line, faxed, gathered and filed information.
Answered phone requests for utility service repairs and opened
and closed work orders.
Scheduled and maintained workloads in SAP for preventative
maintenance, emergency repairs, and handled out of service issues
with the tower.
Entered hours, extra expenses, and equipment charges into
invoices for clients. Processed invoices and created expenses
reports when requested.
Maintained and scheduled work for all trucks. Kept record of
mileage, repairs, and new inventory.
Dispatched mechanics to work on requests for airplane jet
bridges, water problem, ground power connections to the plane,
and conveyor problems throughout the airport.
Monitored job till completion, created invoices for customers and
equipment used based on contract.
Ordered and purchased supplies and equipment from vendors.
Coordinated and arranged shipment arrivals with the vendor for
delivery.
Quality Assurance
03/08-11/10
Oreilly Automotive Distribution Center
Responsible for inspecting parts and auditing outbound shipments
for delivery.
Handle inventory discrepancy and responded to customer needed on
will call.
Created locations, printed labels, and handled obsolete and
returned parts.
Stocked parts using RF guns, replenished parts, and handled
missing allocated parts not available.
Trained in all departments and trained new employees; order
selection on the headset, receiving, and stocking
Customer Service/ Accounts Receivables
2003 -03/06
Nextel Communications
Handled 125-150 daily inbound calls from customers to explain
contract policies and services.
Performed customer service activities; answered billing
questions, and enter claims and disputes.
Collected and processed payment; credit card, ACH and entered
money gram and western union information.
Handled outbound calls to collect on aged accounts, and restored
service for customers.
Handled escalated calls with one call resolution.
References Upon Request
Contact this candidate