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Customer Service Quality Assurance

Location:
Scottdale, GA
Posted:
December 27, 2013

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Resume:

BRIDGETGAIL BURTON

**** ************ **, *********, **. 30294

678-***-****

acbvix@r.postjobfree.com

overview

A highly motivated person, professional with a verifiable record

of accomplishment spanning ten years. Highly creative, recognized

as a results-oriented and solution-focused individual. Areas of

strength include:

Accounts Payable Accounts Receivable

Aged Collections Inventory management

Organizational Skills Quality Assurance

Computer Literacy Time Management Skills

Work as Team Player Research Abilities

education

Associate of Arts Degree: Accounting 2004

Asher School of Business, Atlanta, GA

Bachelor of Science Degree: Accounting and Concentration in

Acquisition Contract Management

Strayer University (Currently Enrolled) Graduate in October 2014

computer skills

Types 50 wpm, Data entry 10000 kspm

Advanced knowledge :Microsoft Word, Excel, Access, and Outlook

AS400, SAP and some experience with Red Prairie

Experience using UPS Dispatch system, multi- phone line

PROFESSIONAL EXPERIENCE

Quality Assurance 05/13-Present

Tyco International Distribution, Lithia Springs,

Verify purchase order and ensure product is accurate, no defects

or damage when received.

Manage all inbound parts received, label products, update

inventory on Red Prairie system.

Ensure product price is accurate and loaded in the system.

Create locations in zones; delete obsolete and damaged parts from

the system. Cycle count locations, and ensure allocated parts are

available for sale.

Work Center Scheduler/ Administrative

(3/06-04/07) rehired (01/11-6/12)

Delta Airlines/ Aerotek Aviation, Atlanta, GA

Answered multi-phone line, faxed, gathered and filed information.

Answered phone requests for utility service repairs and opened

and closed work orders.

Scheduled and maintained workloads in SAP for preventative

maintenance, emergency repairs, and handled out of service issues

with the tower.

Entered hours, extra expenses, and equipment charges into

invoices for clients. Processed invoices and created expenses

reports when requested.

Maintained and scheduled work for all trucks. Kept record of

mileage, repairs, and new inventory.

Dispatched mechanics to work on requests for airplane jet

bridges, water problem, ground power connections to the plane,

and conveyor problems throughout the airport.

Monitored job till completion, created invoices for customers and

equipment used based on contract.

Ordered and purchased supplies and equipment from vendors.

Coordinated and arranged shipment arrivals with the vendor for

delivery.

Quality Assurance

03/08-11/10

Oreilly Automotive Distribution Center

Responsible for inspecting parts and auditing outbound shipments

for delivery.

Handle inventory discrepancy and responded to customer needed on

will call.

Created locations, printed labels, and handled obsolete and

returned parts.

Stocked parts using RF guns, replenished parts, and handled

missing allocated parts not available.

Trained in all departments and trained new employees; order

selection on the headset, receiving, and stocking

Customer Service/ Accounts Receivables

2003 -03/06

Nextel Communications

Handled 125-150 daily inbound calls from customers to explain

contract policies and services.

Performed customer service activities; answered billing

questions, and enter claims and disputes.

Collected and processed payment; credit card, ACH and entered

money gram and western union information.

Handled outbound calls to collect on aged accounts, and restored

service for customers.

Handled escalated calls with one call resolution.

References Upon Request



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