Quality Assurance Customer Service

Marie Matin/Machine Operator ***** Northwest *th Court . Miami Gardens,

Florida 33169 . Telephone: 305-***-**** . acbvhf@r.postjobfree.com[pic]

Highly-skilled, passionate, and focused professional; dedicated to

contributing to the Conduct quality assurance audits of

production facilities assuring company standards are maintained

and product integrity is preserved. Consult with management to

resolve quality, production, and efficiency problems. Function

as an information source to different departments when special

and critical quality issues occur. Function in conjunction with

Manager, Quality Assurance Services on special department

projects.

Restaurant Manager

2011 to 2013 Sibon Restaurant

Miami, Florida

Manage and direct the daily operations of the high-volume restaurant;

foster a positive environment and maintained a reputation for quality guest

service. Create staff schedules while staying on budget and ensuring proper

staffing for the average volume. Monitor and maintain all budgets, control

cash, prepare deposits, compose reports, conduct inventory audits, handle

the procurement of supplies, and negotiate vendor contracts. Plan and

coordinate workflow to optimize productivity and prioritize all

assignments.

. Screened, interviewed, hired, developed, and retained qualified and

successful employment candidates and supervised, motivated, mentored,

evaluated, trained, and coached all employees

. Responded to and effectively resolved all customer complaints in a

timely manner to ensure satisfaction and made effective

recommendations to increase customer satisfaction and services

. Created and implemented operating systems and policies, restaurant

training programs, and food and beverage menus, resulting in a

significant increase in quality, services, and profitability

Quality Assurance Coordinator

2010 to 2012

Manpower, Incorporated

Miami, Florida

Conducted comprehensive inspections of all bottles while maintaining

accuracy within the fast-paced environment; gathered and recorded detailed

measurements, evaluated size and capacity, and utilized complex equipment

and tools to perform detailed transactions. Oversaw the operations of

numerous cross-functional units; facilitated the seamless operations of the

department and delegated daily duties.

Consultant / Quality Assurance

2007 to 2010

Team Concepts Corporation

Miami, Florida

Performed accurate quality assurance audits and evaluations of technical

units; proactively identified, troubleshot, diagnosed, and resolved complex

technical issues for cellular devices, including Motorola, Verizon, and

AT&T units. Supported the administrative operations of the unit; executed

the input of data, composed correspondences, produced reports, compiled

statistical data, and maintained accuracy.

Administrator and Treatment Coordinator

2008 to 2009

Bolton Medical - Team Concepts Corporation

Miami, Florida

Supervised the administrative and support activities of the medical office;

answered a high-volume of incoming phone calls on a multi-line system,

updated and maintained confidential files, directed patients and visitors,

responded to all inquiries, scheduled and confirmed appointments, produced

reports, and composed correspondence. Deliver education and instruction to

patients regarding treatment plans and costs; prepared billings for care,

coded files, generated invoices, and ensured timely payment/collection.

Visual Inspector

2006 to 2007

Teva Pharmaceuticals - Team Concepts Corporation

Miami, Florida

Initiated and led detailed inspections of broken tablets, including

Ranitidine and Sucralfate for Teva Pharmaceutical Company; maintained

compliance with strict regulations and ensured adherence to the Food and

Drug Administration guidelines. Worked closely with cross-functional teams

throughout the organization to facilitate the daily operations, ensure

compliance, or identify all regulatory adjustments.

Machine Operator and Inspector

2002 to 2005

The Boston Scientific Corporation

Miami, Florida

Led inspections of medical devices for an international biomedical

manufacturing company; ensured continual compliance with Food and Drug

Administration and Drug Enforcement Agency regulations. Monitored the

devices for quality control, conformity, or compliance; resolved complex

technical issues.

Customer Service Representative

2000 to 2001

Royal Caribbean International

Miami, Florida

Provided world class customer service and support within a high-volume call

center environment; responded to inquiries, questions, or requests.

Identified the individual needs or goals of all callers, pinpointed

opportunities, and generated recommendations for each caller. Initiated

market research surveys on customer needs/requirements and produced

detailed reports for management/sales teams.

education and credentials

BACHELOR OF SCIENCE DEGREE WITH A MAJOR IN HEALTH SERVICE ADMINISTRATION /

MANAGEMENT

Barry University - Miami, Florida - Bachelor of Science degree completed in

05/2009

Associate of Arts degree with a major in Nursing - Pre-Select Coursework

and Education

Miami Dade College - Miami, Florida - Associate of Arts degree in Nursing

completed in 05/2006

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