Customer Service Security
Resume:
SAMARIA MONE’ COOPER
** ********** ****** ********** ** 08854 • 732-***-**** • **********@*****.***
QUALIFICATIONS SUMMARY
• Team Player • Effective Communicator • Accounts Receivable
• Detailed Oriented • Program Coordination • Business Management
• Customer Service • Security Management • Health Administration
PROFESSIONAL EXPERIENCE
Inventive Health, Somerset, New Jersey April 2013 – November 2013
Program Support
Managed client accounts to ensure successful program coordination
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Conducted insurance benefit investigations and analyzed data for patient accounts
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Packaged patient appeals and payments while serving as direct liaison to Medical Director
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Managed day to day operations (i.e. fulfillment reports and shipping processes)
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Generate presentations, schedule team meetings and organize program training/refreshers of business rules
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TD Bank, Piscataway, New Jersey April 2012 – January 2013
Client Service Representative
• Managed 10 12 client accounts daily to ensure customer satisfaction
• Responsible for various banking transactions (i.e. withdraw, deposit, vault balancing, petty cash)
• Provided solutions for customer account issues
Gateway Security, Newark, New Jersey June2010 – March 2012
Corporate Security Officer
Managed access control to various site locations to ensure security provisions were consistently met
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Provided internal and external patrols to avoid unauthorized personnel in a customer focused manner
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Produced accurate and comprehensive incident reports
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EDUCATION
Business Administration, Mercy College, 2012 Present (24 credits earned)
Business Administration, Morgan State University, 2006 2008 (55 credits earned)
VOLUNTEER
Habitat for Humanity, Newark, New Jersey – 2012
Elijah’s Promise, Edison, New Jersey - 2009
Jay & Coop’s Super Sandwiches, South Plainfield, New Jersey – 2008
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