Customer Service Sales

Tanavia A. Lakey

***** **** **** *** ***

San Antonio, TX 78230

Cell 210-***-****

*******.*****@*****.***

OBJECTIVE

To obtain a customer service position, where I can use my knowledge and skills, and

qualities of punctuality, adaptability, friendliness, and organization.

WORK EXPERIENCE SUMMARY

USAA

Financial Associate (temp) 03/2013-07/2013

-Sorted chargeback letters to notify customers of account activity

-maintenance credit cards by removing and adding card numbers

-monitored and balanced accounts in Fidelity

-credited accounts and restricting account abuse for checking and savings

UNITEDHEALTH GROUP

Administrative Support Clerk (temp) 10/2012-02/2013

-Responsible for intake and distribution of departmental work via SharePoint

-Performs general clerical duties: photocopying, faxing, mail distribution and filing

-Creates and modifies various documents using Microsoft Office

-Ensures member Protected Health Information is secured daily

-Acts as a resource to Membership Accounting and Customer Service staff

JP MORGAN CHASE

Risk Fraud Analyst 02/2010-08/2011

-Performed routine account activity review of high risk transactions

-Customer contact to validate ATM/debit card activity

-Followed standard procedures and action plans to reduce exposure on suspect

items and/or transactions

-Opened fraud or loss cases as necessary and ensured that case files are accurate and

complete with all appropriate dispositions and detailed notes

VICTORIA’S SECRET

Sales Associate 10/2007-02/2009

-Required to make sales and credit goals

-Maintained great client relations by offering them fittings and answering questions

-Replenished and recovered

WEST CORPORATION

Customer Service Rep. 11/2007-01/2009

-For Chase Education Finance and AT&T U-Verse

-Processed loan applications for students (Chase Education Finance)

-Placed orders for new and existing AT&T customers

EDUCATION

KAPLAN COLLEGE -Diploma 10/07

JAMES MADISON HIGH SCHOOL-Diploma 05/05

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