Customer Service Assistant Manager /Food and Beverage/Housekeping

**** ****** *** . *** #*** ( Alexandria, VA ***** ( (614)

***-****

Qualifications Summary

Highly personable Customer Service Professional with over twelve years of

experience in management, sales, and security in various industries.

Possesses skills and expertise in many other related fields. Offers sound

judgment, organizational skills, and a willingness to try new things.

Talent for identifying customer needs and presenting appropriate company

product and service offerings.

o Highly motivated. Qualified for managerial position with a large

food distribution company within months of reporting.

o Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased and repeat and referral business.

o Track record of assisting in the design and implementation of

reporting procedures that reduce labor costs and improve customer-

satisfaction ratings.

o Expertise in resolving escalated customer service issues.

o Secured numerous company achievement awards for delivery of

exceptional customer service.

Professional Experience

AAFES - Andrews AFB, Camp Springs, MD Mar 2011 -

Sep 2012

Power Zone Supervisor

Managed one of the largest departments within AAFES at the Andrews AFB

location.

Responsible for customer service and all retail oversight for all Power

Zone electronics, to include computers, televisions, digital cameras, etc.

Personally greeted customers whenever possible, reassuring them that they

and their concerns were important in our day-to-day operations. Supervised

an average of 5 personnel on a daily basis, while providing training and

customer service etiquette tips. Responsible for opening and closing the

department and its daily tasks (i.e., reports, audits, etc). Took pride in

every aspect of my career and in the Exchange as a whole.

Harris Teeter Corporation - Alexandria, VA 2007 to

Present

Customer Care Lead / Assistant Manager

Serve as Assistant Fresh Foods manager for one of the largest grocery store

chains in Virginia.

Promoted to manager and lead/trained a team of 15 employees in day to day

operations of the fresh foods department. Provided employees with training

tools required to maintain all aspects of fresh foods, to include deli,

chef, bread kiosk, bakery and pizza departments. To increase overall

effectiveness of the department, memorized price and barcode information

for over 500 items. Managed personnel effectively and efficiently.

Consistently recognized as being one of the most courteous personnel in the

store. Instrumental in improving customer-satisfaction ratings through

suggestion, development, and implementation of new reporting procedures.

. Increased employee knowledge by assisting with development and

implementation of product-awareness program.

Professional Experience (cont.)

. Enhanced employee performance and attendance through daily mentoring,

one-on-one discussions and motivational strategies.

. Received outstanding positive employee reviews team member, as well as

exceptional feedback from senior management.

Main Street Station Casino - Las Vegas, NV 2005 to

2007

Licensed/Armed Security Officer

Managed security for one of Las Vegas' largest casinos.

Patrolled the casino, ensuring the security of the casino was maintained.

Assisted other guards as necessary.

. Provided security for money drops, assisting Wells Fargo personnel

with the necessary security and safety of funds.

. Provided increased security / awareness for casino customers.

. Displayed an inherent ability to install and retrieve various

surveillance media, allowing forensic capabilities for theft

prevention and capture if necessary.

Greyhound Bus Lines - Los Angeles, CA 2002 to

2005

Bus Driver (CDL Class B, P endorsement)

Safe, effective Bus Driver for the nation's largest bus transportation

company drive. Qualified as CDL Class B (P endorsement).

. Provided safe transportation for all passengers without incident

during the entire employment timeframe.

. Maintained routes within the state of California as well as cross-

country.

. Abided by all California safe driving laws.

Cedars-Sinai Hospital - Los Angeles, CA 2000 to

2002

Food and Nutrition Dietitian

Served as Captain, Food Service and Nutrition Department, for one of the

largest and most prestigious hospitals in the country, providing dietary

information to patients based on doctor's prescriptions.

. Qualified dietitian.

. Ensured patient's meals were distributed in a timely manner and per

doctor's orders.

. Trained in kosher meal development.

. Practiced hygiene methods as required by hospital guidelines.

Education and Training

Associates Degree, Criminal Justice University of

Maryland

High School Diploma

US Army Veteran (15 years)

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