Customer Service Manager
Resume:
Sherry M. Kosarek
San Antonio, Texas 78232
Cell: 361-***-****
******.*******@*****.***
Objective: To acquire a challenging and rewarding career with a growth oriented, strong, forward thinking organization that will
allow me to contribute and utilize my knowledge and skills, as well as, my extensive experience.
My contract position with Valero Energy Corporation is almost complete and I am looking for a permanent position to start in
the next few weeks.
Personal Overview: An executive administrative support professional with over 16 years of experience, recognized for taking a
leadership role in support of top management. I have a proven and verifiable record for utilizing strong technical and interpersonal
skills to enhance organizational efficiencies and profits. I am meticulous to a fault, will not let you down, and will always have a smile
on my face.
Experience
Valero Energy Corporation – Corporate Headquarters
(Contractor for Select Staff)
One Valero Way
San Antonio, Texas 78249
Technical Analyst Specialist – 12/09/2013 to present
Administrative support for upper management involving all phases of job responsibility. Prepares weekly agendas and reports.
Answers phone calls for upper management. Reviews and schedules appointments. Mail distribution. Provides information to others in
the department. Organizes and plans events for the department.
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Valero Refinery – Three Rivers, Texas
(Contractor for Select Staff)
301 Le Roy Street, Three Rivers, Texas 78071
Data Entry Clerk – 10/07/2013 – 10/26/2013
Organized and prepared confidential medical records for storage. This involved creating a spreadsheet of past and current employees
and then created file folder labels. Labeled all files and placed files in storage boxes to go into a storage warehouse.
Shale Rental Equipment & Services
2655 Highway 72, Three Rivers, Texas 78071
Sales Assistant – 11/04/2012 – 06/25/2013
Maintained and distributed daily active rentals spreadsheet. Answered phone and greeted all arriving guests. Provided information by
answering questions and requests in a professional and courteous manner. Assisted Sales Manager and other rental employees with
new contracts, updates information, and assists with completing contracts. Coordinated with accounts payable at the Corporate Office
by sending in bills of lading, receipts, and managing expenses for the Three Rivers Office. Assisted Business Manager with new hire
process by expeditiously sending in new hire paperwork and other requested materials. Maintained supplies inventory by checking
stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of
supplies. Completed operational requirements by scheduling and assigning administrative projects; expediting work results. Used
BASIC software system as needed to perform tasks. Contributed to team effort by accomplishing related results as needed.
Sherry M. Kosarek
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Caregiver – 11/05/2011 – 06/12/2012
Caregiver to my mother who was diagnosed with Leukemia and who lost her battle with cancer on June 12, 2012. From November to
the day she passed away, I never left my mother’s side. I did everything that she needed me to do for her. This experience showed my
determination, devotion, sincerity and dependability.
Pioneer Natural Resources
5911 County Road 136, Pawnee, Texas 78145
Operations Tech – Eagle Ford Shale
Temporary Assignment – 10/17/2011 – 11/04/2011
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Main assignment was to put job books together by organizing binders according to the different projects.
American Red Cross Coastal Bend Texas Chapter
1721 South Brownlee Boulevard, Corpus Christi, Texas 78404
Executive Assistant for Finance and Development – 11/2010 – 10/2011
Drafted and prepared correspondence for the Executive Director. Prepared and coordinated materials for the Board of Directors
meetings, including agenda’s, minutes, etc. Coded all donations received to the American Red Cross Coastal Bend Texas Chapter and
the three Community Chapters (Crossroads Chapter, Rio Colorado Chapter and South Texas Chapter) to make sure that they are put
into the proper account. Entered all donations into the donor database (Donor Perfect). Sent thank you letters to all donors who gave a
donation. Ran all credit card transactions manually through the computer system. All Health and Safety transactions must be run
through the computer and be reconciled at the end of each day. Prepared invoices for Health and Safety products. Development and
Marketing – Helped secure auction items for the two major fundraisers put on by the Red Cross: The Red Cross Bash and the Annual
Meeting. I was in charge of tickets for the events and the silent auction sales.
Behmann Brothers Foundation
P.O. Box 271486, Corpus Christi, Texas 78427
Secretary – 06/2011 – Present
The Behmann Brothers Foundation is a local charitable organization that gives monetary donations to local non profit organizations in
the Coastal Bend area. I serve on the Board of Directors and attend special functions on a voluntary basis. Attends the annual Board of
Directors meeting.
Behmann Brothers Foundation
P.O. Box 271486, Corpus Christi, Texas 78427
Director – 06/2009 – 06/2011
The Behmann Brothers Foundation is a local charitable organization that gives monetary donations to local non profit organizations in
the Coastal Bend area. I served on the Board of Directors and attended special functions on a voluntary basis. Attended the annual
Board of Directors meeting.
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Sherry M. Kosarek
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Behmann Brothers Foundation
P.O. Box 271486, Corpus Christi, Texas 78427
Assistant to the President – 04/1990 – Present
The Behmann Brothers Foundation is a local charitable organization that gives monetary donations to local non profit organizations in
the Coastal Bend area. Drafts and prepares extensive correspondence, spreadsheets and various reports for the President. Handles
inquiries from the public via telephone. Opens incoming mail and handles accordingly. Checks email and answers and forwards
responses as needed. Maintains quality control/satisfaction records. Maintains records of grants and business contacts. Constantly
seeking new ways to improve customer service. Works with other Board Members to make sure that communication to the President is
always there. Manages day to day office operations.
Texas A&M University Corpus Christi
6300 Ocean Drive, Corpus Christi, Texas 78412
Executive Secretary to the Vice President for Institutional Advancement
1992 – 1997
Drafted and prepared extensive correspondence, where confidentiality was required to the highest degree. Answered the Vice
President’s phone calls, in which proper phone ethics was required at all times. Appropriate dress code was to be worn at all times as
city or county leaders or dignitaries would stop by. Opened all incoming mail for the department and handled accordingly;
confidentiality required. Managed day to day operations. Handled the Vice President’s calendar to make sure that it was correct and
up to date. Made sure the Vice President was properly prepared for each meeting. Handled all travel plans/reservations for the Vice
President. Entered all donations into the database and deposited into the proper account. Sent the donor a personalized thank you letter
with a receipt for their records. Supervised intern students who would help with special projects. Responsible for getting all time
sheets turned in to the Comptroller’s Office on time. Worked evenings and weekends when needed.
Skills
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Computer Skills: Proficient in the following software – The newest version of Microsoft Word, Excel, PowerPoint, Access, Publisher,
Outlook and FrontPage. Donor Perfect, Financial Edge, Basic Software Systems, Corel WordPerfect Suite 8.
Administrative Strengths: Filing, Fundraising Experience, Setting Up Meetings, Accounts Payable, Accounts Receivable, Payroll,
Bank Reconciliation, Manually Enter Credit Card Transactions Online, Answer Multiple Phone Lines, Operate Fax Machine, Operate
Copy Machine, Operate Postage Machine, Compose Correspondence, Make Travel Arrangements, Maintain Office Equipment, Order
Office Supplies, Equipment and Services, Maintain Schedules and Appointment Calendars, Proficient in all Phases of Organizing and
Coordinating Projects, Ensures that Aims, Goals and Objectives are Accomplished in Accordance with Outlined Priorities, Time
Limitations, and Funding Conditions, Data Entry, Manage Day to Day Operations.
Administrative Skills: Interpersonal Skills, Quality Customer Service, Dedicated, Energetic, Positive Attitude, Self Motivated,
Organized, Trustworthy, Sincere, Willingly Accepts Responsibility, Team Player, Always Willing to Learn, Follow Instructions,
Reliable, Hard Working, Completes Tasks Ahead of Time, Works Well Under Pressure, Presents a Highly Professional Demeanor
and Impeccable Corporate Image, Dependable, Good Sense of Humor, Excellent Communication Skills, Patient and Resourceful in
Solving Problems, Ethical, Goal Oriented, Accurate, Efficient, Multi Tasking Skills, Detail Oriented, Results Driven, Great
Attendance Record, Clean Driving Record.
Education
W.B. Ray High School – Class of 1989
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