Seasoned Software Professional

PHIL BUKOWSKI

E-MAIL: ****.********.*****@*****.***

Objective Proactive IT Professional seeking a challenging position within the

technology/software industry. Looking to continue my twenty-plus year

achievement driven career, utilizing my skill sets, my ability to learn

quickly and my motivation for success, to the benefit of my employer.

Experience 2011–Present St. Vincent Ferrer Church Delray Beach, FL

Director of Technology

Set a course to update parish systems at the lowest cost with the highest

impact.

Created and maintained the Church and Parish Festival Websites. The

church website required in excess of 25 updates weekly.

Established update and security procedures for all parish workstations.

Evaluated all workstations and performed upgrades which saved the

church over 10k in replacement costs.

Established an “open door” policy for computer equipment donations. All

equipment was evaluated and either reserved for future production use or

salvaged for spare parts, reducing maintenance over-head.

Moved parish database from an unsecure workstation to a secure

workstation.

Upgraded workstations to conform to a potential server environment.

Responsible for the selection and implementation of a new Point of Sale

system/database for the parish gift shop.

Formulated/implemented a social media strategy to increase interest in

parish ministries and activities.

Presently finalizing a plan to move parish to a network/server

environment.

Also responsible for creation of all marketing flyers and posters used on

the parish campus.

2005–2010 eNeighborhoods, Inc. Boca Raton, FL

Manager - Technical Implementations

Managed a team of five implementation specialists who were responsible

for configuring and maintaining our Wyldfyre, MLS Alliance and Mercado

products. Responsible for the compilation of Wyldfyre binaries.

Oversaw and performed daily support/maintenance of the SQL servers for

our MLS Alliance, Mercado & Wyldfyre Parallel Database products and

Technical Implementations process for a new eCommerce initiative.

Configured, and managed the team that configured, the eNeighborhoods

NEXT product. Process included use of XML/XSLT to configure NEXT for

use by individual users with their MLS Data exports and also the

integration of the NEXT product with Wyldfyre and Mercado.

Established procedures for documenting technical information for all

customer sites (previously non-existent), using SharePoint as a repository

for a knowledge/customer database.

Had direct and indirect interaction, in a Project Management role, with

nearly 410 MLS’ and frequently made decisions on how our products

would be configured for their specific needs. Set standards for the

integration of third party products (SafeMLS, RETS IQ, Showing Time).

As part of a reorganization team, helped establish MLS Services

procedures, defining departmental roles/responsibilities, standard

processes for upgrades/product enhancements, and established internal

and external SLAs.

Responsible for determining the validity of suggested product

enhancements, and then presenting the specifications to the development

team for all products supported by the Technical Implementations team.

Spearheaded an initiative to create a Standard “Plug and Play” version of

Wyldfyre as eNeighborhoods moved toward more “agent direct” sales.

Audited all departmental processes. Determined that enhancing

proprietary configuration tools would reduce the effort of future product

upgrades by no less than 60%. Worked with the Director of Data Services

on planning for the next generation of eNeighborhoods products.

Significantly boosted the efficiency of the department by implementing a

cross-training process to familiarize staff with sites that were not their own,

allowing the entire team to assist on other site configuration. This allowed

us to go from a ten person team to six without a significant drop-off in

performance.

Other: Restructured the eN desktop implementation process, created

training materials for internal use, interacted with managers, directors and

Vice President of Technology to successful implement new procedures

and with customers (MLS’) and third party vendors regarding metadata.

2002–2005 Self Employed Delray Beach, FL

Independent Software/IT Consultant

Formed this business which specialized in working with law firms focused

on Foreclosure, Bankruptcy, and Personal Injury in order to provide

solutions to their technology needs.

Frequently served as Project Manager for the implementation of third

party solutions. For solutions not requiring a third party, implementation

was done remotely and onsite.

Designed custom reports and merge documents using and/or integrating

with proprietary software.

Tracked software updates and upgraded client systems accordingly.

Performed scheduled workstation maintenance and backups.

2001–2002 Mandarin Library Automation Boca Raton, FL

Custom Report Developer / Support Representative

Managed and increased the standard report library by over 700% as the

sole programmer of reports for the Mandarin M3 application. Cataloged

all reports - created and implemented a standard naming convention.

Tested all report generation programs and query modules. Reported

issues to quality assurance and programming. Worked closely with

development team to correct issues.

Responsible for the creation of report generator manuals and

documentation, as well as a Report Catalog which is still used as a

marketing tool by the company sales staff. Provided customer and

employee support for report and database issues.

Reported directly to both the Vice President of Programming and the Vice

President of Technical Services. Worked with the Director of Sales to

develop product reports and documentation.

Implemented an online report request form to increase efficiency and

better service our customer base.

1997–2000 ADC Legal Systems, Inc. Orlando, FL

Implementation, Training & Support Representative

Played a pivotal role in ADC’s move from DOS based applications to

Windows. Served as the primary quality assurance source during the

development phase of the generation of Perfect Practice for Windows,

researching software bugs and working with the Director of Software

development to find and implement solutions.

Implemented, trained and supported (onsite/remotely) the Perfect Practice

legal case management software product. Trained other staff members

on how to customize the product to suit the needs of clients.

Authored the first edition of the training materials (user guide, system

planning guide, Presentations slide show), RoboHelp files, and developed

the training program for Perfect Practice for Windows.

Utilized proprietary SQL query application to convert data from other case

management software products to the Perfect Practice platform and to

correct data entry errors by paralegals and attorneys.

Interacted with partners, associates, office management, paralegals and

support/clerical staff at some of the largest law firms throughout the nation.

Additional documents available upon request:

Professional Skills/Career Highlights, More Experience/Education/Interests, Testimonials/References

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