Manager Customer Service

HEATHER J. SHRIEVES

*** **** **** ****** • Delmar, MD 21875 • 443-***-****

E-Mail: ***********@*******.***

Employment

Director of human resources/accounts payable/payroll Years Employed 12/09

Delmar Nursing and Rehabilitation Center Delmar, Delaware

Responsibilities included but not limited to:

All aspects of the Human Resource Dept, reviewing applications, scheduling interviews, running background checks and

reference checks, processing all tax forms, maintaining employment files, handling employee benefits including but not

limited to health, disability and life insurance, vacation, sick and personal time. Duties included placing help wanted ads,

administrating FMLA and handling workman’s compensation claims, processing all accounts payable including but not

limited to processing the incoming invoices, copying and sending to corporate office for payment, handling all accounts

payable calls from vendors, processing payroll for approximately 150 employees including but not limited to processing

all wage garnishments and employee questions, payroll being processed through Payce payroll processing.

HUMAN RESOURCE GENERALIST YEARS EMPLOYED: 8/2005-3/2009

Harvard Custom Manufacturing Salisbury, Maryland

Responsibilities included but not limited to:

All aspects of the Human Resource Dept, processing all tax forms, maintaining employment files, handling employee

benefits including, but not limited to, health, short and long term disability, life insurance and 401K, vacation, sick and

personal time. Duties include placing help wanted ads, reviews of all applications, interview and selection of eligible

prospective employees, making job offers, handling all new hire employee orientations, administrating FMLA and

handling workman’s compensation claims and safety issues, according to OSHA requirements and regulations. All aspects

of payroll, except for processing, for approximately 650 employees. Payroll is processed through ADP payroll processing.

Manage the development, implementation and monitoring of the AAP Process EEO, reports, VETS 100 reports, and any

other reporting needed of recommendation when appropriate. Ensures consistency in application of policies, procedures

and compliance with governmental regulations for the plant. Maintains a union, drug and alcohol free work environment.

Investigates all harassment/discrimination and employee complaints, document the findings and reporting the findings to

our Corporate HR Department before any appropriate actions are taken, according to the company policies and federal and

state laws. All aspects of unemployment. Organize and manage all employee company functions. Travel to our sister

company, when needed, to implement new policies and procedures.

DIRECTOR OF HUMAN RESOURCES/

PAYROLL MANAGER/

AP MANAGER YEARS EMPLOYED: 9/2001-JULY 2005

Anchorage Nursing and Rehabilitation Salisbury, Maryland

Responsibilities included but not limited to:

All aspects of the Human Resource Dept, reviewing applications, scheduling interviews, running background checks and

reference checks, processing all tax forms, maintaining employment files, handling employee benefits including but not

limited to health, disability and life insurance, vacation, sick and personal time. Duties included placing help wanted ads,

administrating FMLA and handling workman’s compensation claims, processing all accounts payable including but not

limited to processing the incoming invoices, copying and sending to corporate office for payment, handling all accounts

payable calls from vendors, processing payroll for approximately 150 employees including but not limited to processing

all wage garnishments and employee questions, payroll being processed through ADP payroll processing.

GENERAL MANAGER YEARS EMPLOYED:4/1994-8/2001

Statesman/EconoLodge Salisbury, Maryland

Responsibilities included but not limited to:

Supervision of 15-25 employees, hiring and discharging of employees, training of all new hires, time keeping and payroll,

scheduling, overseeing of all departments, ordering and checking in of supplies, booking and taking care of group

reservations, answering multi line phones, taking reservations, keeping files and computer inventory current, resolving

customer and employees problems, helping out wherever and whenever needed.

Education

HIGH SCHOOL DIPLOMA YEARS ATTENDED 1982-1986

Parkside High School Salisbury, Maryland

Wor Wic College

Hotel Motel Restaurant Management

ACADEMIC COURSE COMPLETION YEARS ATTENDED 1986-1988

Wor Wic Community College Salisbury, Maryland

Skills

Management and Supervision of 750+ employees

Excellent Customer Service skills

Can use multi line telephone systems

Computer literate

Filing, data entry, general office duties

Maintain highest level of confidentiality

Experience in MS Word, MS Excel, all aspects of Windows versions

ADP payroll, Kronos and Payce processing

Can type approximately 90wpm

Can handle deadlines

Energetic, fast learner

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