Customer Service High School

RICHARD BIANCONE

** ******* ***

Sewaren, NJ ****7

908-***-**** / ************@*******.***.

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Experience First Credit Services. Woodbridge, NJ

Collections Representative 1999-2003, 2009-2013

•Answer customer inquiries regarding their account status, review the terms of sales

contract, service contracts and/or credit contracts

•Skip Trace delinquent client accounts to efficiently locate and updated addresses and

phone numbers

•Customer service, and negotiate debt repayment strategies for my clients

•Handle two hundred inbound/outbound calls daily.

•Trained new employees

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Petro Heating & Air Conditioning S. Plainfield, NJ

Credit Analyst 2003-2008

•Produce monthly reports and spread sheets recording information about financial status

of delinquent customers and the collection efforts.

•Review and analyze credit reports for approval or denial in accordance with company

guidelines.

•Knowledge of FDCPA

•Negotiate credit extensions

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211 Hotline Whippany, NJ Service

Representative 2012

•Answered calls from people in need of assistance with basic needs and/or life

emergencies

•Connect people to the appropriate agencies/facilities that could help them the most

•Listening to people who call the hotline and responding appropriately by guidelines set

forth

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Education Woodbridge High School

Woodbridge, NJ 1991

Diploma

•Received diploma and graduated with a strong emphasis in mathematics

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Lincoln Technical Institute

Union, NJ

EPA, Type I, II, III Universal, R-410A 2011

•Graduated with a 3.5 GPA with strong analytical skills in HVAC

_Skills Computer: Microsoft Word, Excel, Access, Outlook, and Windows

Collections programs: Accurint, Crs, Cams, Lexus Nexus, Wintergate

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