Sales Customer Service

JEFF COE *** S Main St. Lombard, IL 601**-***-*** 3546 *********@*****.***

INSIDE SALES EXECUTIVE

Outbound Phone Sales – CRM Management – Customer Service – Cold Calling –

Account Management – Order Entry – E Mail Marketing – Sales Support

Organization and time management: flexibility in the face of changing priorities.

Achieved sales success in a variety of industries including manufacturing, hospitality distribution,

online publishing and industrial chemicals.

Have instituted, grown and maintained small and large business accounts utilizing relationship and

consultative selling techniques.

Consistently met – and often surpassed – department sales quotas.

Highly skilled in the use of CRM functions. (Sales Logix, Goldmine, Telemagic etc.) and SAP and

Oracle based integrated solutions. Also well versed in Word and Excel.

PROFESSIONAL EXPERIENCE

INSIDE SALES 2009 2013

RICOH BUSINESS SOLUTIONS (ricoh.com)

Addison, IL

PRODUCT: Imaging Equipment and Supplies

Outbound and inbound activity. Sold imaging supplies as well as hardware. Prepared price quotes and

negotiated with vendors. Developed relationships with key decision makers. Operated Sales Force CRM

and maintained pertinent data. Restored assigned sales territory to profitability after acquiring it

from previous rep. Brainstormed with outside sales team to help launch a program designed to sell

equipment via phone. Achieved 102% of my overall sales quota in 2010 and 2011. Grew established

accounts while generating a consistent flow of new prospects in the sales pipeline.

INSIDE SALES 2008 2009

ZEP INC. (zepinc.com)

Glendale Heights, IL

PRODUCT: Industrial Chemicals

Created new accounts from outside leads and inbound customer inquiries. Introduced new and

alternative product solutions to established customers. Expanded sales “strike zone” by

creating opportunities within multiple departments. Supplied a steady stream of product information

via email and chat. Worked closely with outside reps to increase sales within dormant and

underachieving accounts. Devised color code system to cross reference catalog items and increase sale

pollination with accounts. Increased sales in territory by 20% and gross profit shares by 10%.

INSIDE SALES 2006 2008

OAG (Official Airline Guide) (oag.com)

Downers Grove, IL

PRODUCT: Books, Software and Online Services

Responded to new business opportunities through extensive phone activity. Generated agreements

with companies such as Boeing, DHL and UTI. Conducted software demos online in response to

prospect inquiries. Conducted remote troubleshooting sessions and worked closely with client IT

departments. Charted custom records through Excel and Sales Logix. Increased participant counts of

communal software by 25%. Achieved over 100% in both renewal and new business sales goals.

Made smooth transition to working with freight carriers along with existing account base.

INSIDE ACCOUNT MANAGER 2002 2006

AMERICAN HOTEL REGISTER (americanhotel.com)

Vernon Hills, IL

PRODUCT: Hardwares and Consumables

Outbound phone sales to a wide array of account profiles. Coordinated product selections from 37000

item catalog. Arranged samples and collected information for custom orders. Communicated with

company vendors and their logistics partners on a regular basis to meet customer expectations.

Responsible for all customer service issues including billing, credit and collections.

Consistently ranked in top ten in overall sales and gross profit (120 reps). Was awarded “Rookie of the

Year” in 2002. Helped develop “damaged goods” sales program. Perpetuated an average of 35% on

cumulative profit margin.

EDUCATION

Lawrence County Vo Tech, New Castle, PA

Major: Business Administration

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