Customer Service Sales

Matthew C. Frankel

*********@***.*** 203-***-**** (H) 203-***-**** (C) Stratford, CT 06614

Sales Manager / Director

A hands-on sales manager with a track record of turning around

underperforming departments to lead the organization. Thrives in a "hunter"

role, persistently prospecting to identify qualified leads; uncovers

opportunities to provide additional services. A confident leader, makes

difficult decisions based on data and unbiased analysis.

Develops and Conducts Sales Training Differentiates Products in a

Competitive Market

Implements Inventive Prospecting and Cross Selling Strategies Skilled at

B to B Sales

Experienced Networker in the Community and Gives Back through Volunteering

People's United Bank, Darien and Riverside, CT 2004 - Present

AVP, Financial Services Manager - Darien Branch (2006 - Present)

Tapped to turn around underperforming branch. Manages 7 employees and

oversees deposits of $127M. Supervises sales, customer service and improves

branch profitability.

. Persistently prospects for new business by attending networking and

Chamber of Commerce events.

. Solicits existing customers with strong relationships to the bank for

warm referrals.

. Initiates innovative prospecting strategies by researching published

lists of new business filings and corporate retirement accounts to

pinpoint high potential accounts.

. Implemented cross-training for tellers to improve sales opportunities.

Created specific questions to pre-qualify customers for additional

products.

. Encourages staff development and promotions. Maintains low employee

turnover rates.

Accomplishments

. Effective sales strategies increased bank deposits 41% ($90M to $127M)

in 5 years. Notably achieved 37% average increase in mortgage

products, 16% average increase in Business Checking for previous 3

years.

. Out of 350 branches, consistently ranked within top 25% for 2012.

. Coached a senior teller from being reluctant to cross sell, to become

the branch's lead sales person.

. Cultivated relationship with an existing customer to transfer $8M from

other financial institutions.

. Quickly built trust with a new business account to cross sell

additional services, resulting in 5 additional accounts totaling over

$9M.

. Personally achieved Investment Council status for 7 out of 9 years

based on booking revenue of $1M+.

. Received Community Leadership award in 2007 based on extensive

volunteer activities.

AVP, Financial Services Manager - Riverside Branch (2004 - 2006)

Recruited specifically to increase Commercial and Investment business at

the branch.

. Analyzed branch operations and identified specific opportunities for

improvement through training and downsizing underperforming staff.

. Increased community involvement and visibility by attending networking

events to drive business activity.

Accomplishments

. Turned around the branch to achieve bonus eligibility every quarter,

and to lead bank in profitability, sales and customer service ratings

for one quarter.

. Landed bank's first 401K rollover after the product was introduced.

Account valued at $1.5M.

Fleet Bank, Bridgeport, CT 1999 - 2004

VP, Business Development Officer

Conducted sales calls on business prospects. Ensured customer satisfaction

by collaborating with branches to fulfill client needs. Extensively

networked throughout the community to increase brand awareness.

. Proactively developed strategies with business clients to maximize

their profitability while increasing commitment to the bank.

EDUCATION, LICENSES, COMPUTER SKILLS, CURRENT COMMUNITY INVOLVEMENT

Bachelor of Science, General Studies, University of Connecticut, Storrs, CT

Commercial Credit Training. Series 6, 63, 24 Licenses. CT Life and

Variable Life Producer CT Property and Casualty Producer. ServSafe Manager

Certification. Microsoft Office

BNI Stamford (Networking Group): Vice President (2011 - 2012). Bridgeport

Elks: Past President

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