Management Project
Resume:
Tonia Y. Best
**** *** ****** *****, *** Vegas, NV 89122
**********@*******.***
CONCESSIONS MANAGEMENT SPECIALIST/SPECIAL USE PERMIT COORDINATOR
More than 14 years’ successful experience in overseeing the concessions operations
•
Profile
and Special Use Permits in the park with recognized strengths in account management
and maintenance, problem solving, trouble shooting, annual visitation statistics and
monitoring park contracts with outside vendors.
• Ability to plan major park special events, filming requests and public assemblies.
• Possess solid computer skills with working knowledge of Microsoft Office.
1. Ability to track and maintain multi million dollar park accounts.
2. Ability to train, motivate, and supervise park employees.
3. Develop operating procedures, conduct audits and analyses, process division
payroll, and maintain division files and supplies.
4. Team Player
1. Created new filming and public assembly program at the park
Synopsis of Achievements
2. Graduated from United States Dep’t of Agriculture’s(USDA) New Leader
Program
3. Maintained and balanced park/concessinaire 30 million dollar Capital Account
4. Certified in Public Health Inspection
5. Graduated from Management Concepts 40 hr Contracting Officers’ Technical
Representative course and completed two additional 40 hr refresher courses
Department of the Interior, Nat’l Park Service Statue of 1998 – Sept 2013
Employment
Liberty NM and Ellis Island, NY, NY
Concessions Mgmt Spec/Special Use Permit Coordinator
1. Assist Chief of Concessions Division in overseeing and
managing 3 major park concession operations
2. Track and maintain the Concessions Division yearly
budget
3. Track and maintain concessionaire’s Franchise Fees and
Utility payments to the park
4. Plan and assist Food and Drug Administration (FDA)
Public Health Inspector with park concessionaire bi
annual inspections
5. Maintain daily, monthly and annual visitation statistics
6. Write correspondence for Concessions Division and
Special Use Permits
7. Write and update Standard Operating Procedures for
Filming, Public Assembly and Special Event Programs
8. Coordinate motion picture film shoots and major Special
Events
9. Plan and coordinate all park Public Assembly Requests
10. Contracting Officer’s Technical Representative for 3
contracts
11. Maintain Concessions Division records
12. Quickly and effectively help to solve concessionaire and
customer challenges while constantly seeking new ways
to improve visitor satisfaction.
Department of Defense, Army Corps of Engineers Programs and 1994 1998
Project Mgmt, NY, NY
Project Mgmt Office Automation Clerk
1. Reconciled open, unbalanced accounts from the 1920’s
to 1990’s
2. Assisted Program and Project Managers with current
accounts
3. Maintained and kept accounts updated in database
4. Copied and filed all reports for the office
Northern Arizona University, Flagstaff, AZ 2005
Education
Certification: Hotel & Restaurant Management
William Paterson University, Wayne, NJ 1995
Bachelor of Arts: Writing & Literature
References Furnished Upon Request
Contact this candidate