Customer Service Manager

Location:

Posted:

December 27, 2013

Resume

Larkin E. Ferguson

Madison WI 53703

******.********@*****.***

Objective:

To become a part of the dynamic team with my unique abilities.

Relevant Experience:

4/89 – 5/30/13

Paradise Printing Company

206 E, Washington Avenue

Madison, WI 53703

Dean Oschmann, Owner/General Manager

Graphic Artist: typesetting for newsletters, booklets, catalogs, brochures, flyers, business cards, single-

and multi-part forms; posters, etc; design logos and layout for above; actual cut and paste for some design

boards; utilize vertical stat camera for pmt's and half-tones when not done with computer.

Bindery/Finishing: cut and/or trim per design; paper drilling; folding of letter documents and newsletters;

scoring greeting cards perf'ing cards for tear-outs; booklet stitching; padding for note-pads and carbonless

forms; comb binding booklets; shrinkwrapping.

Other duties: meet and talk with customers and clients to determine design needs or desired finished

product; answering the phone and calling customers and clients to alert them of job-related issues or to

inform them of a completed job; some billing; letter writing; maintaining customer and client files.

Skills: graphic design, pc-based computers, CorelDraw v. 4-15, the use of Adobe Illustrator, Adobe

InDesign, Adobe Illustrator, Quark Express and Microsoft Word to edit and manipulate customer-provided

art. Use of bindery machines such as a paper drill, air-feed folder and hand-fed folder; lever style and

electric Challenge cutter; shrink-wrap machine; paper banding machine; vertical stat camera; cash register

and calculator.

5/82 – 8/88

Tony's Instant Litho Printing Company

2233 N. Sherman Avenue

Madison, WI 53704

Joe Guastella, General Manager

Graphic Artist: logo design; typesetting for newsletters, brochures, single- and multi-part forms; cut and

paste lay-out; hand-drawn illustrations.

Skills: typesetting with Compugraphic EditWriter and MCS 5 machines, horizontal stat camera for pmt's and

halftones; some customer service.